Customer Solutions Manager II - Residence USA

Bayer; West Haven (CT); On-site; USD 118,000 - 177,000; Full time

Benefits offered by this job

Health care

Vision

Dental

Retirement plan

PTO

Sick leave

Job summary

Bayer is seeking a Customer Solutions Manager II for Residence USA to oversee Order-to-Bill and Bill-to-Cash operations across the Hematology and Specialty Pharma portfolio in the US market. You will coordinate resources, ensure compliant service delivery, and drive customer satisfaction.

In this role, you will collaborate with cross-functional teams, manage contracts and system interfaces, and lead readiness efforts for NDC-12 while maintaining high quality and regulatory standards.

Qualifications

• Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or related field with 5+ years of relevant experience.
• Bachelor’s degree with equivalent relevant experience.
• Experience in pharmaceutical or healthcare customer operations, supply chain, master data and systems integration.
• Experience in regulated pharmaceutical environments with serialized, specialty, temperature-sensitive, partner-managed, 3PL-supported, or contract-controlled supply models.
• Strong knowledge of SAP/ERP, master data, EDI/API interfaces, serialization or traceability, inventory and partner operations.
• Ability to bridge business requirements and technical design across IT and business functions.
• Skilled in structured impact assessment, requirements gathering, dependency management, testing coordination, and readiness reporting.
• Strong cross-functional coordination, communication and stakeholder management skills.

Responsibilities

• Oversee daily Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash-collection support.
• Drive compliant process improvements, support launches and new business or supply models, and act as a subject-matter expert for contracts, operational controls and audit inquiries.
• Collaborate with cross-functional partners on logistics and supply chain operations to develop tailored solutions for customers.
• Cultivate relationships with account managers, sales, finance, and marketing to enhance customer engagement.
• Coordinate NDC-12 impact assessments and readiness activities across master data, SAP and system interfaces.

Skills

Customer ops

Supply chain

Master data

Systems integration

Serialization

EDI/API

Inventory mgmt

Regulated env

Education

Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or related

Bachelor’s degree with relevant experience

Tools

SAP/ERP

Job description

Bayer is seeking a Customer Solutions Manager II for Residence USA to oversee Order-to-Bill and Bill-to-Cash operations across the Hematology and Specialty Pharma portfolio in the US market. You will coordinate resources, ensure compliant service delivery, and drive customer satisfaction.

In this role, you will collaborate with cross-functional teams, manage contracts and system interfaces, and lead readiness efforts for NDC-12 while maintaining high quality and regulatory standards.