Customer Solutions Manager, Banking & Lending

Chelsea Groton Bank; East Lyme (CT); On-site; USD 45,000 - 65,000; Full time

Job summary

Chelsea Groton Bank in Niantic, CT seeks a Customer Solutions Assistant Manager to lead daily branch operations, deliver outstanding service, and help customers achieve their financial goals through deposits, loans and digital banking solutions.

You will coach the team, coordinate community outreach, and ensure compliance while handling cash and complex transactions. This role emphasizes customer experience, product knowledge, and collaboration with different banking partners.

Qualifications

• A.S. or equivalent; 3+ years cash handling, customer service, lending, supervisory experience.
• Effective coaching, ability to train and motivate staff.
• Proficient in Word, Excel, Outlook and PowerPoint; able to use banking tech.

Responsibilities

• Lead branch operations and deliver outstanding customer service daily.
• Train and coach Financial Care Professionals; drive business development.
• Open/process consumer and business deposits, loans and account services.
• Ensure regulatory compliance and maintain cash handling accuracy.

Skills

Customer service

Leadership

Coaching

Sales support

Education

Associate degree

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

Chelsea Groton Bank in Niantic, CT seeks a Customer Solutions Assistant Manager to lead daily branch operations, deliver outstanding service, and help customers achieve their financial goals through deposits, loans and digital banking solutions.

You will coach the team, coordinate community outreach, and ensure compliance while handling cash and complex transactions. This role emphasizes customer experience, product knowledge, and collaboration with different banking partners.