Banking Customer Solutions Specialist

Chelsea Groton Bank; North Stonington (CT); On-site; USD 38,000 - 52,000; Full time

Job summary

Chelsea Groton Bank is seeking a Customer Solutions Representative to deliver outstanding service, process banking transactions, and educate customers on bank services on the retail floor. You will be cross-trained to handle operational and customer service tasks, aiming to meet customer goals and enhance financial well-being.

The role requires at least two years in customer service, strong communication skills, and tech-savviness to demonstrate banking technology.

Qualifications

• Two years of customer service or related experience required.
• Detail-oriented and able to multi-task.
• Tech-savvy - able to demonstrate banking technology with customers.
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.

Responsibilities

• Assist customers with deposits, withdrawals, payments, and other transactions.
• Promote the Bank's products and services and participate in onboarding and retention activities.
• Balance cash and assist with branch opening/closing and security routines.
• Process account maintenance and notary services and understand online banking.

Skills

Customer service

Cash handling

Microsoft Word

Excel

Outlook

PowerPoint

Communication

Multi-tasking

Education

High School diploma

Associate degree

Bachelor's degree

Tools

Office software

Job description

Chelsea Groton Bank is seeking a Customer Solutions Representative to deliver outstanding service, process banking transactions, and educate customers on bank services on the retail floor. You will be cross-trained to handle operational and customer service tasks, aiming to meet customer goals and enhance financial well-being.

The role requires at least two years in customer service, strong communication skills, and tech-savviness to demonstrate banking technology.