Customer Solutions Manager

Voiceflow; Kent (WA); On-site; USD 120,000 - 165,000; Full time

Benefits offered by this job

Equity in the form of stock options

Comprehensive benefits program

401(k) plan with employer match

4 weeks’ Paid Time Off

Dog friendly offices

Job summary

A leading aerospace company is seeking a Customer Solutions Manager to drive customer success and help innovative hardware engineers integrate with their solutions. You will design onboarding programs and optimize tools to enhance customer impact. Ideal candidates will have over 10 years in B2B SaaS and experience in engineering or manufacturing. This role offers a competitive salary of $120,000 – $165,000, equity options, and comprehensive benefits. Willingness to travel up to 50% is required.

Qualifications

• 10+ years of experience in B2B SaaS, with at least 3 years in a customer-facing technical role.
• Proven track record of building onboarding programs and adoption engines in engineering or manufacturing environments.
• Hands-on experience implementing/supporting complex systems like MES, ERP, and PLM.

Responsibilities

• Design and execute tailored onboarding programs for customers.
• Build and optimize customer adoption frameworks.
• Serve as a trusted advisor on manufacturing data flows.

Skills

B2B SaaS experience

Customer-facing technical role

Stakeholder management

Analytical thinking

Exceptional communication

Tools

MES

ERP

PLM

Job description

At Stoke, we believe that a thriving space economy leads to a vibrant, sustainable, and equitable future here on Earth. That is why we are building our fully and rapidly reusable vehicle, Nova. It is designed to fly daily and solve the core challenges of space transportation – it reduces cost, increases availability, and enhances reliability. By radically lowering the cost and increasing the cadence of launch, we’re able to create a truly scalable space industry.

Our team is mission-driven, collaborative, and empowered with ownership of their work. If you want to work with some of the most dedicated and talented people on Earth, come join us.

Description

As a Customer Solutions Manager, you’ll lead the charge in helping world’s most innovative hardware engineers and manufacturers integrate, adopt, and scale with Boltline. You’ll serve as their strategic partner and advocate, driving onboarding excellence, adoption momentum, and long‑term success while collaborating across teams to build scalable processes and tools that amplify customer impact.

Responsibilities

• Customer Enablement & Onboarding Leadership: Design and execute tailored onboarding programs, guiding customers through solution deployment and aligning technical implementation with their business objectives
• Adoption Engine Development: Build and optimize customer adoption frameworks, playbooks, and self‑service resources to accelerate usage across engineering and manufacturing teams and demonstrate measurable ROI
• Technical & Domain Expertise: Serve as a trusted advisor on manufacturing data flows, engineering workflows, and systems integration with deep product mastery
• Customer Partnership & Advocacy: Cultivate executive‑level relationships, ensure high satisfaction and retention, and position customers as references
• Scalability & Process Innovation: Develop repeatable tools, templates, and automation to support onboarding and adoption at scale; collaborate with product, engineering, and go‑to‑market teams to refine processes
• Feedback Loop & Risk Mitigation: Proactively surface customer insights to influence product roadmap; identify and resolve risks before they escalate
• Cross‑functional Leadership: Partner with sales, support, product, and engineering (often across time zones) to deliver seamless customer outcomes and internal alignment

Qualifications

• 10+ years of experience in B2B SaaS, with at least 3 years in a customer‑facing technical or solutions role (e.g., Solutions Engineering, Customer Success, Technical Account Management, Consulting, Product Management)
• Proven track record of building onboarding programs and adoption engines in engineering or manufacturing environments
• Hands‑on experience implementing or supporting complex systems such as MES, ERP, PLM, or similar
• Domain familiarity with aerospace, defense, energy, or hardware‑intensive industries
• Exceptional communication, stakeholder management, and consultative skills, able to influence technical and executive audiences
• Strong process design and analytical thinking; comfortable building tools (e.g., dashboards, workflows, templates) for scalability
• Ability and willingness to travel up to 50%

Benefits

• Equity – We know that our employees are the reason we succeed. To give everyone a stake in our future, we are pleased to offer equity in the form of stock options to all regular, full‑time employees.
• Comprehensive benefits program including subsidized medical, dental, and vision insurance
• Company‑paid life and disability insurance
• 401(k) plan with employer match
• 4 weeks’ Paid Time Off
• Holidays – 10 days (including an end‑of‑year closure)
• Paid Family/Parental Leave
• On‑site gym or monthly wellness stipend (depending on location)
• Dog friendly offices!

Compensation

Base Salary Target: $120,000 – $165,000

This role is also eligible for additional variable compensation based on customer retention, adoption metrics, and team performance goals.

Our job posts are intentionally written to attract a wide variety of experience levels, and we make decisions about the right fit on a per‑candidate basis.

Your actual level and base salary will be decided based on your specific experience and skill level.

ITAR Requirements

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

Equal Opportunity

The Company is an Equal Opportunity Employer, including with respect to disability and veteran status. It is committed to compliance with all equal opportunity laws, including the Immigration and Nationality Act (INA) and Title VII. It does not discriminate on the basis of nationality, race, citizenship, immigration status, or any other protected class when it comes to employment practices, including hiring.

Employment at the Company is contingent upon satisfactory completion of reference and background checks, and on your ability to prove your identity and authorization to work in the U.S. for the Company. Employees must comply with the United States Citizenship and Immigration Services employment verification requirements, and, therefore, they must complete an Employment Eligibility Verification Form I‑9 at the start of employment and re‑verify authorization to work periodically.

Separate from this I‑9 process, this position entails access to certain technology and technical data that is restricted under U.S. export control laws and regulations. Employment or continued employment may be conditioned on your legal authorization to work with or have access to export control materials as necessary to perform your job.

E‑Verify

Stoke Space uses E‑Verify to confirm the identity and employment eligibility of all new hires.