Senior Customer Solutions Architect

STOKE Space Technologies; Kent (WA); On-site; USD 120,000 - 165,000; Full time

Benefits offered by this job

Equity in the form of stock options

Comprehensive benefits program

401(k) plan with employer match

4 weeks’ Paid Time Off

Dog friendly offices

Job summary

A leading aerospace company is seeking a Customer Solutions Manager to drive customer success and help innovative hardware engineers integrate with their solutions. You will design onboarding programs and optimize tools to enhance customer impact. Ideal candidates will have over 10 years in B2B SaaS and experience in engineering or manufacturing. This role offers a competitive salary of $120,000 – $165,000, equity options, and comprehensive benefits. Willingness to travel up to 50% is required.

Qualifications

• 10+ years of experience in B2B SaaS, with at least 3 years in a customer-facing technical role.
• Proven track record of building onboarding programs and adoption engines in engineering or manufacturing environments.
• Hands-on experience implementing/supporting complex systems like MES, ERP, and PLM.

Responsibilities

• Design and execute tailored onboarding programs for customers.
• Build and optimize customer adoption frameworks.
• Serve as a trusted advisor on manufacturing data flows.

Skills

B2B SaaS experience

Customer-facing technical role

Stakeholder management

Analytical thinking

Exceptional communication

Tools

MES

ERP

PLM

Job description

A leading aerospace company is seeking a Customer Solutions Manager to drive customer success and help innovative hardware engineers integrate with their solutions. You will design onboarding programs and optimize tools to enhance customer impact. Ideal candidates will have over 10 years in B2B SaaS and experience in engineering or manufacturing. This role offers a competitive salary of $120,000 – $165,000, equity options, and comprehensive benefits. Willingness to travel up to 50% is required.