Customer Solutions Leader: Growth & Profitability

Top Talent LLC; Lithonia (GA); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Healthcare

401(k) matching

Job summary

Top Talent LLC is seeking a Customer Solutions Manager in Atlanta, GA to lead a team of about 10 Account Managers, driving profitability and superior client service. The role requires hands-on leadership, coaching, and strategic pricing oversight to maximize margins across freight brokerage and integrated logistics.

The successful candidate will report to brokerage leadership, guide pricing decisions, and partner with Business Development for onboarding and escalations.

Qualifications

• Proven management experience in transportation/logistics/freight brokerage or related environment.
• Strong experience leading and developing customer/account management teams.
• Experience with truckload, power-only, and/or drayage.
• Strong understanding of freight pricing, margins, and profitability.
• Ability to coach experienced individual contributors and establish credibility with a tenured team.
• Strong customer escalation and problem-solving skills.
• Ability to balance customer service with commercial and financial objectives.
• Strong communication skills and a hands-on management style.
• Ability to relate to employees across different experience levels and generations.
• Willingness to challenge existing processes and introduce better ways of doing things.
• Stable employment history; no frequent job changes.

Responsibilities

• Lead, coach, and develop a team of approximately 10 Account Managers/ Solutions Managers.
• Provide day-to-day leadership, support, and accountability for the customer solutions team.
• Improve team morale, engagement, ownership, and overall performance.
• Serve as an escalation point for complex customer issues and unique service situations.
• Ensure Account Managers communicate effectively with customers and Business Development Managers.
• Help the team identify opportunities to upsell services and modes based on customer needs.
• Review pricing and quoting practices to identify profitability improvements.
• Analyze margins, accessorials, and customer-specific opportunities to improve profitability.
• Determine which customers and opportunities require additional attention.
• Partner with outside sales/Business Development on onboarding, development, and escalations.
• Ensure staffing for customer accounts including weekend shipping.
• Conduct performance reviews and provide ongoing coaching and feedback.
• Develop employees and establish clear ownership of processes and relationships.
• Support growth of brokerage and integrated transportation model.
• Utilize Salesforce and available data to monitor activity, performance, and opportunities.
• Encourage greater inter-team communication, including more phone interaction when email isn’t enough.

Skills

People leadership

Pricing strategy

Account management

Communication

Coaching

Problem solving

Cross-team collaboration

Tools

Salesforce

Job description

Top Talent LLC is seeking a Customer Solutions Manager in Atlanta, GA to lead a team of about 10 Account Managers, driving profitability and superior client service. The role requires hands-on leadership, coaching, and strategic pricing oversight to maximize margins across freight brokerage and integrated logistics.

The successful candidate will report to brokerage leadership, guide pricing decisions, and partner with Business Development for onboarding and escalations.