Customer Solutions Lead — Inside Sales & Support

Colorado Plastic Products; Louisville (CO); On-site; USD 45,000 - 65,000; Full time

Job summary

Colorado Plastic Products is seeking an energetic Inside Sales representative to manage inquiries from first contact through to order. You will gather specs, confirm pricing, issue quotes, convert quotes to orders, and keep customers informed at every step.

You’ll own the customer relationship, respond quickly to emails and calls, and work with suppliers to secure current pricing and lead times. A proactive, customer-first mindset and comfort with numbers are essential for success.

Qualifications

• 2+ years in inside sales, customer service, order desk, or a similar customer-facing role.
• Excellent written and verbal communication — warm, clear, and professional.
• Strong attention to detail and comfort with numbers, measurements, and pricing.
• Highly organized, able to juggle many open quotes and conversations at once without dropping any.
• Comfortable learning and working in business software
• A proactive, customer-first attitude and a willingness to set honest expectations.

Responsibilities

• Own customer inquiries end to end. Monitor the sales inbox and phone, respond quickly, and keep every open thread moving so nothing falls through the cracks.
• Gather the details that make a clean quote. Confirm material and grade, exact dimensions, quantity, brand requirements, finish, and ship-to or will-call before quoting.
• Get current pricing and lead times. Reach out to manufacturers and suppliers for today's cost, stock, and lead time.
• Build and send quotes. Create accurate quotes with correct line items, quantity price breaks, shipping estimates, and our standard caveats, then send them promptly.
• Convert quotes to orders and collect payment. Turn approved quotes into sales orders, send order confirmations, and place the material order with the supplier.
• Keep customers in the loop. Follow up with lead times and tracking so customers always know where their material is.
• Set expectations with honesty. Give customers a straight heads-up on price increases and lead times before they're caught off guard, and suggest alternates that save them time or money.
• Build repeat relationships. Be the dependable local contact customers want to come back

Skills

Communication

Attention to detail

Organizational skills

Sales experience

CRM/ERP familiarity

Tools

ERP systems

Quoting workflows

CRM software

Job description

Colorado Plastic Products is seeking an energetic Inside Sales representative to manage inquiries from first contact through to order. You will gather specs, confirm pricing, issue quotes, convert quotes to orders, and keep customers informed at every step.

You’ll own the customer relationship, respond quickly to emails and calls, and work with suppliers to secure current pricing and lead times. A proactive, customer-first mindset and comfort with numbers are essential for success.