Inside Sales & Customer Support

Colorado Plastic Products; Louisville (CO); On-site; USD 45,000 - 65,000; Full time

Job summary

Colorado Plastic Products is seeking an energetic Inside Sales representative to manage inquiries from first contact through to order. You will gather specs, confirm pricing, issue quotes, convert quotes to orders, and keep customers informed at every step.

You’ll own the customer relationship, respond quickly to emails and calls, and work with suppliers to secure current pricing and lead times. A proactive, customer-first mindset and comfort with numbers are essential for success.

Qualifications

• 2+ years in inside sales, customer service, order desk, or a similar customer-facing role.
• Excellent written and verbal communication — warm, clear, and professional.
• Strong attention to detail and comfort with numbers, measurements, and pricing.
• Highly organized, able to juggle many open quotes and conversations at once without dropping any.
• Comfortable learning and working in business software
• A proactive, customer-first attitude and a willingness to set honest expectations.

Responsibilities

• Own customer inquiries end to end. Monitor the sales inbox and phone, respond quickly, and keep every open thread moving so nothing falls through the cracks.
• Gather the details that make a clean quote. Confirm material and grade, exact dimensions, quantity, brand requirements, finish, and ship-to or will-call before quoting.
• Get current pricing and lead times. Reach out to manufacturers and suppliers for today's cost, stock, and lead time.
• Build and send quotes. Create accurate quotes with correct line items, quantity price breaks, shipping estimates, and our standard caveats, then send them promptly.
• Convert quotes to orders and collect payment. Turn approved quotes into sales orders, send order confirmations, and place the material order with the supplier.
• Keep customers in the loop. Follow up with lead times and tracking so customers always know where their material is.
• Set expectations with honesty. Give customers a straight heads-up on price increases and lead times before they're caught off guard, and suggest alternates that save them time or money.
• Build repeat relationships. Be the dependable local contact customers want to come back

Skills

Communication

Attention to detail

Organizational skills

Sales experience

CRM/ERP familiarity

Tools

ERP systems

Quoting workflows

CRM software

Job description

Be the trusted guide our customers call when they need the right plastic, the right answer, and their project done on time.

Colorado Plastic Products has been a locally owned and operated plastics distributor and fabricator since 1969. We supply sheet, rod, tube, and custom-fabricated plastics to customers who range from artists and sign makers to contractors, manufacturers, and aerospace shops. We compete on expertise, honesty, and service, not on being the biggest name in the room. Our customers stick with us because we treat them like partners and get their projects done right.

The role

This is the person on the front line of our sales inbox and phone. You'll take customer requests from first inquiry all the way to a finished order. You’ll gather specs, get current pricing and lead times from our suppliers, send quotes, convert approved quotes into orders, and keep customers informed every step of the way. Just as important as the mechanics is the mindset: you make the customer the hero and act as their knowledgeable guide. You set honest expectations on price and lead time before they're surprised, you offer smart alternatives, and you make it easy to say yes.

What you'll do

• Own customer inquiries end to end. Monitor the sales inbox and phone, respond quickly, and keep every open thread moving so nothing falls through the cracks.
• Gather the details that make a clean quote. Confirm material and grade, exact dimensions, quantity, brand requirements, finish, and ship-to or will-call before quoting.
• Get current pricing and lead times. Reach out to manufacturers and suppliers for today's cost, stock, and lead time.
• Build and send quotes. Create accurate quotes with correct line items, quantity price breaks, shipping estimates, and our standard caveats, then send them promptly.
• Convert quotes to orders and collect payment. Turn approved quotes into sales orders, send order confirmations, and place the material order with the supplier.
• Keep customers in the loop. Follow up with lead times and tracking so customers always know where their material is.
• Set expectations with honesty. Give customers a straight heads-up on price increases and lead times before they're caught off guard, and suggest alternates that save them time or money.
• Build repeat relationships. Be the dependable local contact customers want to come back

QualificationsRequired

• 2+ years in inside sales, customer service, order desk, or a similar customer-facing role.
• Excellent written and verbal communication — warm, clear, and professional.
• Strong attention to detail and comfort with numbers, measurements, and pricing.
• Highly organized, able to juggle many open quotes and conversations at once without dropping any.
• Comfortable learning and working in business software
• A proactive, customer-first attitude and a willingness to set honest expectations.

Nice to have

• Experience in plastics, materials, manufacturing, or industrial distribution.
• Familiarity B2B sales, ERP/accounting system and quoting workflows.
• Familiarity with reading dimensions and specs, or a technical/hands-on background.

Why work here

• A stable, locally owned business with 55+ years of reputation and repeat customers.
• Variety every day.
• A small, supportive team where your work is visible and genuinely matters.
• Real ownership of customer relationships and a clear, supported path to get up to speed.