Customer Solutions Expert

TE Connectivity; Grayslake (IL); On-site; USD 46,000 - 57,000; Full time

Benefits offered by this job

Health insurance

401(k)

Disability insurance

Life insurance

Employee stock purchase plan

Paid time off

Job summary

TE Connectivity is seeking a Product Information Associate III to support customers, distributors and the outside sales team by providing accurate, timely, and quality information. This role focuses on quotes, product details, and contract resolutions to help drive customer satisfaction and sales.

The position requires 2+ years of related experience, proficiency in Excel and Word, and knowledge of an ERP system.

Qualifications

• High School diploma or equivalent is preferred.
• 2+ years of related work experience.
• Proficient in Microsoft Excel and Word.
• Knowledge of an ERP system is a plus.

Responsibilities

• Prompt handling of all customer service requests including quotes, product information, and contract resolutions.
• Follow up on quotes and projects to drive sales and gather market intelligence.
• Ensure timely responses to customers.
• Coordinate with order entry, manufacturing and shipping to resolve questions on orders, including pricing, lead times, freight, payment terms, and part numbers.
• Collaborate with team members to meet customer needs.

Skills

Customer service

Attention to detail

Independent work

Strong communication

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

ERP system

Job description

TE Connectivity is seeking a Product Information Associate III to support customers, distributors and the outside sales team by providing accurate, timely, and quality information. This role focuses on quotes, product details, and contract resolutions to help drive customer satisfaction and sales.

The position requires 2+ years of related experience, proficiency in Excel and Word, and knowledge of an ERP system.