Technical Customer Solutions Lead

LaundryOne; United States; On-site; USD 60,000 - 85,000; Full time

Job summary

Leer Inc. is seeking a Technical Customer Operations Specialist to work with customers, field technicians, and internal teams to navigate technical questions, quotes, and post-order needs.

You will manage warranty concerns, replacement parts, and order issues, while coordinating logistics to meet customer expectations and drive resolution. The ideal candidate will have strong communication and problem-solving skills, with experience in ERP/CRM environments and the ability to own issues from

Qualifications

• 3–7 years of experience in customer operations or related fields.
• Strong communication, troubleshooting, and problem-solving skills.
• Experience with ERP and/or CRM systems preferred.

Responsibilities

• Customer Communication, Quoting & Resolution across phone, email, and web channels.
• Technical Support & Issue Resolution for product functionality and installation questions.
• Aftermarket Parts & Warranty support including replacement parts and warranty evaluation.
• Logistics & Fulfillment coordination for freight, scheduling, and delivery.
• Sales & Customer Operations support including opportunity qualification and data management in ERP/CRM.
• Process & Continuous Improvement by identifying recurring issues and improving SOPs.

Skills

Customer communication

Troubleshooting

Problem solving

Technical understanding

Ownership & accountability

Tools

ERP systems

CRM systems

Job description

Leer Inc. is seeking a Technical Customer Operations Specialist to work with customers, field technicians, and internal teams to navigate technical questions, quotes, and post-order needs.

You will manage warranty concerns, replacement parts, and order issues, while coordinating logistics to meet customer expectations and drive resolution. The ideal candidate will have strong communication and problem-solving skills, with experience in ERP/CRM environments and the ability to own issues from