Customer Success & Inside Sales Specialist

TE Connectivity; United States; On-site; USD 53,000 - 86,000; Full time

Benefits offered by this job

Health insurance

401(k)

Employee stock purchase plan

Paid time off

Disability insurance

Life insurance

Job summary

TE Connectivity is seeking a Customer Service Specialist blending frontline support with inside sales expertise. You will act as the liaison between customers and TE, handling inquiries, processing orders, and providing product guidance.

You will collaborate with field sales and internal teams to optimize order fulfillment, pricing, and contract administration while driving KPIs and customer satisfaction in a fast-paced environment.

Qualifications

• Bachelor’s degree in business administration or related field preferred.
• 3+ years of experience in customer care, inside sales, or sales operations.
• Strong verbal and written communication skills.
• Proficiency with CRM systems such as Salesforce and SAP.
• Ability to manage multiple priorities and meet deadlines independently.
• Excellent problem-solving skills and attention to detail.

Responsibilities

• Serve as the primary contact for customer interactions via phone and email.
• Resolve customer inquiries and complaints efficiently, ensuring high satisfaction and loyalty.
• Identify opportunities by understanding customer needs and promoting suitable solutions.
• Collaborate with field sales and internal departments to coordinate strategies and ensure seamless order fulfillment.
• Manage order processing, quotations, and contract administration with accuracy.
• Provide expert guidance on product features, pricing, and availability.
• Deliver onboarding support and training to new customers.
• Monitor and report via KPI metrics and customer feedback.
• Maintain detailed records of customer interactions and transactions.
• Support transactional tasks related to order-to-cash flow and RMA processes.
• Ensure responses follow approved company guidelines and consumer laws.
• Contribute to team KPIs and continuous improvement initiatives.

Skills

Customer service

Inside sales

Sales operations

Communication skills

Multitasking

Education

Bachelor’s degree in business administration

Tools

Salesforce

SAP

Job description

TE Connectivity is seeking a Customer Service Specialist blending frontline support with inside sales expertise. You will act as the liaison between customers and TE, handling inquiries, processing orders, and providing product guidance.

You will collaborate with field sales and internal teams to optimize order fulfillment, pricing, and contract administration while driving KPIs and customer satisfaction in a fast-paced environment.