Customer Solutions Engineer: Own Onboarding & Outcomes

Safe Security; United States; Remote; USD 100,000 - 140,000; Full time

Benefits offered by this job

Equity ownership

Unlimited leave

Medical insurance & wellness

Job summary

Safe Security, an AI-driven security posture platform, seeks a customer onboarding-focused professional in the United States. You will scope, plan, configure, and integrate customer deployments, ensuring measurable value delivery and a smooth handoff to support.

You will troubleshoot with logs and telemetry, present evidence to engineering, and bridge customers with product feedback to drive outcomes. This role emphasizes ownership, problem-solving, and clear communication in a fast-paced,

Qualifications

• Experience in script building, API fluency, and customer-facing technical roles.
• Ownership and accountability in solving problems.
• Creative problem-solving to find routes to success.

Responsibilities

• Own customer onboarding: scope, plan, configure, integrate, and confirm value delivery.
• Debug and troubleshoot: reproduce issues using logs and platform telemetry, present evidence to engineering.
• Bridge customer and engineering: define outcomes, join calls, and raise product feedback.

Skills

Ownership

Problem solving

APIs

Customer-facing

Job description

Safe Security, an AI-driven security posture platform, seeks a customer onboarding-focused professional in the United States. You will scope, plan, configure, and integrate customer deployments, ensuring measurable value delivery and a smooth handoff to support.

You will troubleshoot with logs and telemetry, present evidence to engineering, and bridge customers with product feedback to drive outcomes. This role emphasizes ownership, problem-solving, and clear communication in a fast-paced,