RGA Associate

Husqvarna Construction Products North America, Inc.; Olathe (KS); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off

Paid parental leave

401(k) with company match

Employee discounts on Husqvarna ürüns

Education assistance

Homebuyer assistance

Job summary

Husqvarna Construction is seeking a detail-oriented team member for our Customer Solutions Team in Olathe, KS. The role focuses on investigating and completing customer returns and credit requests, with a strong emphasis on reliability and customer care.

No prior customer service experience is required; we provide training and support to help you grow. Competitive hourly pay with full benefits starts on day one, plus 401(k) with company match and education assistance.

Qualifications

• High school diploma or GED required.
• Desire to build a long-term career with a stable company.
• Clear communication and helpful attitude.
• Attention to detail and reliability.
• Proficiency typing and using computers.
• Ability to work well in a team in a fast-paced environment.

Responsibilities

• Administrative research and follow up on inbound requests for returns or credit.
• Keep detailed records of interactions, investigations, and CRM entries.
• Report trends of return goods and credit requests.

Skills

Typing

Computers

Clear communication

Attention to detail

Team player

Reliability

Education

High school diploma or GED

Job description

Husqvarna Construction is hiring in our Customer Solutions Team. This is a great opportunity for someone who is reliable, detail-oriented, and enjoys helping people. No previous experience in customer service or call centers is required. We’re looking for positive attitudes and a willingness to learn! This position is responsible for the investigation and completion of customer returns and customer credit requests. This opportunity will be critical in finding solutions for customers.

RESPONSIBILITIES

• Administrative Research and follow up on inbound requests from customers in relation to return goods or credit requests
• Keep detailed records of interactions/investigations/CRM
• Reporting out of noticed trends of return goods

QUALIFICATIONS

• A high school diploma or GED
• A desire to build a long-term career with a stable, respected company
• Clear communication skills and a helpful attitude
• Attention to detail
• Proficiency typing and using computers
• The ability to work well in a team and stay organized in a fast-paced environment
• Reliability. You show up on time, ready to contribute

What You’ll Get

• Competitive hourly pay
• Full benefits starting on your first day (medical, dental, vision)
• Paid time off and sick leave after 90 days
• 401(k) with company match and immediate vesting
• Employee discounts on Husqvarna products
• Paid parental leave (up to 12 weeks)
• Education assistance to help you grow your career
• Support for first-time homebuyers

Location

We are located in Olathe, Kansas.

Husqvarna Construction is a part of Husqvarna AB. We are a world leader in the construction and stone industries. Founded in 1689. Our extensive construction product range includes machines, diamond tools and all accessories that you need for cutting, sawing and drilling, as well as polishing floors. The stone product range is comprised of a variety of different diamond tools for quarries and the stone processing industry.

Husqvarna is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and termination. Husqvarna prohibits discrimination, harassment and retaliation in employment based on race; color; religion; national origin; gender; sexual orientation; pregnancy; age; disability; service member status; or any other category protected by federal, state, or local law.

We are an equal opportunity employer and celebrate diversity. We are committed to create an inclusive environment for all employees and candidates. Together as a team, we can bring the best ideas to life. Diversity and inclusion is about each and every one of us. We are curious, bold, and built by our differences. At Husqvarna Group, we choose to build on various perspectives to create a company that is stronger – and where we have fun together.

We believe that business is ultimately about people, as a team, we win and grow together. Our culture is the fuel that drives us to achieve our goals, built on three culture themes: Bold: We push boundaries, take risks, and act decisively, stepping outside our comfort zones to explore new opportunities. Dedicated: We’re driven by our passion to shape great experiences - and we’ve got the dedication to follow through. Care: We put people first – our customers, our team and future generations. Care is what connects us, spurs our growth and our ability to win together Together, these values empower us to lead, adapt, and grow as a team.