Customer Solutions Architect: Pre-Sales to Value Realization

Prelude; Austin (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

Prelude is seeking a Customer Solutions Architect to own Prelude’s technical customer journey from initial conversations through first successful study. You’ll work closely with Sales, Success, and Product to translate complex research workflows into scalable platform solutions.

You’ll lead technical demonstrations, build study prototypes, train customers, and enable teams to move opportunities to close while ensuring customers realize value quickly after deployment.

Qualifications

• Bachelor's degree in an analytically rigorous field.
• 2-3 years of dedicated Customer Success Management experience, ideally at a SaaS company.
• Ability to translate technical concepts into plain language for non-technical stakeholders.
• Comfort operating in both commercial and technical conversations to support pre-sales, demos, and prototypes.
• Strong communication, presentation, and interpersonal skills.
• Problem-solving mindset with adaptability in a fast-paced environment.
• Ability to manage multiple accounts with minimal supervision.

Responsibilities

• Lead advanced product demonstrations and own the storyboard of the customer's end-to-end experience.
• Translate customer workflows into Prelude solutions.
• Build study prototypes that let prospects see their own research on the platform.
• Scope platform modules and implementation approaches.
• Lead implementation discovery and validate plans before build starts.
• Deliver tailored onboarding and training sized to each customer’s study.
• Coach study builders to catch issues early and reduce risk.
• Develop scalable enablement processes to avoid heroics.
• Train internal teams and feed customer insights back to Product/Marketing.
• Serve as the technical authority behind security and RFP questionnaires.

Skills

Protocol design

EDC architecture

Study workflows

Sales support (pre-sales)

Training & coaching

Communication skills

Education

Bachelor's degree

Job description

Prelude is seeking a Customer Solutions Architect to own Prelude’s technical customer journey from initial conversations through first successful study. You’ll work closely with Sales, Success, and Product to translate complex research workflows into scalable platform solutions.

You’ll lead technical demonstrations, build study prototypes, train customers, and enable teams to move opportunities to close while ensuring customers realize value quickly after deployment.