Customer Solution Strategy Lead

Jobtailor; New York (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

Jobtailor seeks a senior Customer Engineering Leader to align executive stakeholders with engineering teams, map enterprise ecosystems, and drive strategic adoption of AI and security platforms.

You will orchestrate cross-functional delivery, influence platform roadmaps, and partner with CTOs and engineering leaders to accelerate enterprise transformations.

Qualifications

• Extensive leadership experience in customer engineering or product strategy at global SaaS or infrastructure firms.
• Proven ability to influence C-level executives and internal product leads.
• Deployment and leadership experience in enterprise-scale customer projects.
• Background in building, architecting, or deploying security solutions.
• Strong understanding of AI and its enterprise applications.

Responsibilities

• Serve as a strategic link between Client Directors and Customer Engineers for top accounts.
• Act as advisor mapping customers’ technical ecosystems and platforms.
• Drive enterprise transformation from strategy through customer lifecycle.
• Orchestrate cross-functional teams to deliver customer outcomes.
• Develop adoption plans across App Modernization, Developer, and AI domains.
• Map workloads to Cloudflare capabilities and define milestones.
• Coordinate resources against adoption milestones and align internal teams.
• Build relationships with CTOs, VP Engineering, and Platform Architects.
• Engage technical decision-makers on platform strategy and roadmap.
• Identify platform expansion opportunities and hand off to Client Directors.

Skills

Customer Engineering

Product Management

AI Implementation

Security Architecture

Cloud Computing

Technical Strategy

Project Management

Adoption Planning

Threat Landscape

Cross-Functional Leadership

Tools

Microsoft 365

Azure

Google Cloud

AWS

Job description

Responsibilities

• Serve as a strategic link between Client Directors and Customer Engineers for 1–5 highest-value accounts
• Act as a trusted advisor mapping customers’ entire technical ecosystems
• Drive enterprise-wide transformation from strategic positioning through the complete customer lifecycle
• Orchestrate cross-functional teams to deliver customer outcomes
• Develop account-specific adoption plans across App Modernization, Developer, and AI
• Map customer workloads to Cloudflare capabilities and define sequencing and milestones
• Coordinate SE, CS, and Product resources against adoption milestones
• Run the account team operating rhythm and ensure internal alignment on customer priorities
• Build relationships with CTOs, VPs of Engineering, and Platform Architects
• Engage technical decision-makers on platform strategy
• Identify and qualify platform expansion opportunities and hand off commercial‑ready opportunities to Client Directors
• Bring strategic customer requirements into Product roadmap discussions
• Provide quarterly briefings on adoption patterns, blockers, and feature needs
• Drive adoption of Cloudflare’s App Modernization, Developer, and AI platform domains

Requirements

• 10+ years of experience in Customer Engineering Leadership, Product Management, Consulting, or Technical Strategy within a global SaaS or infrastructure environment
• Exceptional communication skills with the ability to influence C-level executives and internal product leads simultaneously
• 7+ years of deployment experience in a similar role or experience in a technical leadership role
• Previous experience as a Customer Engineer leader, consultant, or technical marketing engineer building, architecting, or deploying security solutions
• Good understanding of AI, security challenges, and their applicability to today’s enterprise landscape
• Proven track record using AI to help drive revenue
• Strong knowledge of Security Architecture, Design and Operations
• Working knowledge of the broader threat landscape and ability to explain complex behaviors simply
• Proven experience working with customers and partners in successful design and deployment of solutions
• Ability to juggle and successfully drive projects with customers, prospects, and partners
• Experience with cloud computing solutions implementations including Microsoft 365, Azure, Google, and AWS
• Authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license may be required

Core Competencies

Demonstrates extensive experience in Customer Engineering Leadership and Product Management within a global SaaS environment, with a strong focus on driving enterprise-wide transformation and customer adoption of AI and security solutions. Proven ability to influence C-level executives and orchestrate cross-functional teams to achieve strategic customer outcomes.

Highest-signal resume keywords

• Customer Engineering Leadership
• Product Management
• AI Implementation
• Security Architecture
• Cloud Computing Solutions

ATS Optimization Keywords

Hard Skills

• Customer Engineering
• Product Management
• Technical Strategy
• Security Solutions Deployment
• AI Application
• Cloud Computing Implementation
• Project Management
• Technical Ecosystem Mapping
• Adoption Planning
• Threat Landscape Understanding

Soft Skills

• Exceptional Communication
• Influencing C-Level Executives
• Relationship Building
• Cross-Functional Team Leadership
• Project Juggling

Industry Keywords

• SaaS
• Infrastructure
• Enterprise Landscape
• Security Architecture
• Technical Leadership

Tools & Technologies

• Microsoft 365
• Azure
• Google Cloud
• AWS