Customer Services Representative

United Business Supply; Bedford Heights (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

United Business Supply in Bedford Heights, OH seeks a dedicated Customer Service Representative to deliver exceptional support to clients, manage inquiries, and ensure a positive experience. The role emphasizes communication, computer proficiency, and multitasking to serve a diverse customer base.

The ideal candidate brings prior customer service or call center experience, strong interpersonal skills, and the ability to learn new software quickly.

Qualifications

• Previous experience in customer service, sales, or other related fields.
• Excellent communication skills to include active listening.
• Proficient computer skills with the ability to learn new software.
• Ability to build rapport with clients and resolve customer grievances.
• Logical problem-solving skills to handle correcting delivery issues, product shortages, incorrect items, and/or pricing concerns.
• Ability to prioritize and multitask.
• Positive and professional demeanor.
• Excellent written and verbal communication skills.

Responsibilities

• Handle customer inquiries via telephone, email, online chat, or in person.
• Provide information about the products and services.
• Collect and enter orders for new or additional products or services.
• Troubleshoot and resolve product issues and concerns, forward to the assigned specialist or other appropriate staff.
• Research and or create orders for products ordered.
• Maintain customer accounts and customer records based on interactions.
• Complete customer returns within the vendor/company guidelines.
• Develop and maintain a knowledge base of the evolving products and services.

Skills

Customer service

Active listening

Multitasking

Communication

Tools

CRM software

Job description

Job Description

We are seeking a dedicated and personable Customer Service Representative to join our team. This role involves providing exceptional support to clients, managing inquiries, and ensuring a positive customer experience. The ideal candidate will possess excellent communication skills, be proficient in computer applications, and have a strong ability to handle multiple tasks efficiently. Multilingual abilities and previous call center experience are highly valued to serve our diverse customer base effectively.

Responsibilities

• Handle customer inquiries via telephone, email, online chat, or in person.
• Provide information about the products and services.
• Collect and enter orders for new or additional products or services.
• Troubleshoot and resolve product issues and concerns, forward to the assigned specialist or other appropriate staff.
• Research and or create orders for products ordered.
• Maintain customer accounts and customer records based on interactions.
• Complete customer returns within the vendor/company guidelines.
• Develop and maintain a knowledge base of the evolving products and services.

Qualifications

• Previous experience in customer service, sales, or other related fields.
• Excellent communication skills to include active listening.
• Proficient computer skills with the ability to learn new software.
• Ability to build rapport with clients and resolve customer grievances.
• Logical problem-solving skills to handle correcting delivery issues, product shortages, incorrect items, and/or pricing concerns.
• Ability to prioritize and multitask.
• Positive and professional demeanor.
• Excellent written and verbal communication skills.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15lbs at times.

Company Description

United Business Supply is one of the largest Office, Janitorial, Safety and Industrial suppliers in Northern Ohio. We supply over 10,000 businesses across Northern Ohio with everything from the front office to back of house operations. Our goal is to provide our customers with a level of service that goes above and beyond and we strive each and every day to get there.

Company Description

United Business Supply is one of the largest Office, Janitorial, Safety and Industrial suppliers in Northern Ohio. We supply over 10,000 businesses across Northern Ohio with everything from the front office to back of house operations. Our goal is to provide our customers with a level of service that goes above and beyond and we strive each and every day to get there.