Client Support & Experience Specialist

United Business Supply; Bedford Heights (OH); Presencial; USD 32 000 - 42 000; Tempo integral

Resumo da oferta

United Business Supply in Bedford Heights, OH seeks a dedicated Customer Service Representative to deliver exceptional support to clients, manage inquiries, and ensure a positive experience. The role emphasizes communication, computer proficiency, and multitasking to serve a diverse customer base.

The ideal candidate brings prior customer service or call center experience, strong interpersonal skills, and the ability to learn new software quickly.

Qualificações

• Previous experience in customer service, sales, or other related fields.
• Excellent communication skills to include active listening.
• Proficient computer skills with the ability to learn new software.
• Ability to build rapport with clients and resolve customer grievances.
• Logical problem-solving skills to handle correcting delivery issues, product shortages, incorrect items, and/or pricing concerns.
• Ability to prioritize and multitask.
• Positive and professional demeanor.
• Excellent written and verbal communication skills.

Responsabilidades

• Handle customer inquiries via telephone, email, online chat, or in person.
• Provide information about the products and services.
• Collect and enter orders for new or additional products or services.
• Troubleshoot and resolve product issues and concerns, forward to the assigned specialist or other appropriate staff.
• Research and or create orders for products ordered.
• Maintain customer accounts and customer records based on interactions.
• Complete customer returns within the vendor/company guidelines.
• Develop and maintain a knowledge base of the evolving products and services.

Conhecimentos

Customer service

Active listening

Multitasking

Communication

Ferramentas

CRM software

Descrição da oferta de emprego

United Business Supply in Bedford Heights, OH seeks a dedicated Customer Service Representative to deliver exceptional support to clients, manage inquiries, and ensure a positive experience. The role emphasizes communication, computer proficiency, and multitasking to serve a diverse customer base.

The ideal candidate brings prior customer service or call center experience, strong interpersonal skills, and the ability to learn new software quickly.