Customer Service working with Graphics and Artwork

Imperial Textile; Buffalo (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive wages

Robust benefits package

Flexible scheduling

Relaxed office setting

Job summary

Imperial Textile in Buffalo, NY is seeking a Customer Service professional working with Graphics and Artwork. This role involves assisting B2B customers via phone and email, resolving artwork issues, and ensuring timely order processing.

The ideal candidate will have previous customer service experience, knowledge of Adobe Illustrator and Photoshop, and strong attention to detail. Competitive wages and a robust benefits package are offered, along with a supportive work environment.

Qualifications

• Previous customer service experience in an office setting.
• Experience with Adobe Illustrator and Photoshop.
• Experience with vector artwork.

Responsibilities

• Assist B2B customers via phone and email.
• Resolve artwork issues.
• Enter, verify, and process orders.
• Assure orders ship on time.

Skills

Customer service experience

Adobe Illustrator

Photoshop

Vector artwork

Attention to detail

Sales experience

Job description

Customer Service working with Graphics and Artwork

Full-time

Who Are We?

Imperial Textile is a leader in the sales and distribution of uniforms and linens. Established in 1998, the company has evolved into an e-commerce business that manufactures, sells and distributes products from our headquarters in Buffalo, NY as well as from warehouses across the United States. We service both the hospitality and institutional industries around the world and have a dedicated division to supply the promotional product industry. Throughout our years of growth and change, we have kept true to our dedication to quality and service for both our customers and our employees.

Open Role:

An exciting opportunity has arisen for Customer Service working w/Graphics and Artwork which entails:

• Assist B2B customers via phone and email while building long term business relationships
• Resolve artwork issues
• Enter, verify, and process orders
• Assure orders ship on time and deadlines are met

The Candidate:

The successful candidate will have:

• Previous customer service experience in office setting
• Experience with Adobe Illustrator and Photoshop
• Experience with Vector artwork
• Strong attention to detail is required
• The ability to work in fast‑paced, deadline‑oriented environment is necessary
• Sales experience that can assist in building customer relationships is a plus

What Can We Offer You?

At Imperial Textile we offer competitive wages and a robust benefits package. We offer an environment where personal growth is encouraged. In addition, we offer a relaxed office setting, flexible scheduling to fit your lifestyle, and an awesome team of co‑workers.

If you are interested in playing a key role for one of the most highly regarded companies in our industry, this is the business for you!

Imperial Textile is an Equal Opportunity Employer. All information will be kept confidential according to EEO guidelines.

Imperial Textile is a HUBZone-qualified business. Residents of HUBZone designated areas are encouraged to apply.