Customer Service Representative

Imperial Textile; Buffalo (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive wages

Robust benefits package

Flexible scheduling

Relaxed office setting

Job summary

Imperial Textile in Buffalo, NY is seeking a dedicated customer service representative to assist and build long-term relationships with clients. The ideal candidate has a minimum of 2 years of experience in an office setting and strong attention to detail. Offering flexible scheduling, competitive wages, and a supportive team environment are pivotal to this role.

If you're ready to join a reputable company that values both quality and service, this position is for you!

Qualifications

• 2 years previous customer service experience in office setting.
• Strong attention to detail.
• Ability to work in fast-paced, deadline-oriented environment.
• Sales experience that can assist in building customer relationships.

Responsibilities

• Assist customers while building long term business relationships.
• Answer customer questions via phone, email and live chat.
• Enter, verify, and process orders.
• Ensure orders ship on time and deadlines are met.

Skills

Customer service experience

Attention to detail

Sales experience

Ability to work in a fast-paced environment

Job description

Imperial Textile is a leader in the sales and distribution of uniforms and linens. Established in 1998, the company has evolved into an e-commerce business that manufactures, sells and distributes products from our headquarters in Buffalo, NY as well as from warehouses across the United States. We service both the hospitality and institutional industries around the world and have a dedicated division to supply the promotional product industry. Throughout our years of growth and change, we have kept true to our dedication to quality and service for both our customers and our employees.

Job Description

• Assist customers while building long term business relationships
• Answer customer questions via phone, email and live chat
• Enter, verify, and process orders
• Ensure orders ship on time and deadlines are met

Qualifications

• 2 years previous customer service experience in office setting
• Strong attention to detail
• Ability to work in fast-paced, deadline-oriented environment
• Sales experience that can assist in building customer relationships

What Can We Offer You?

At Imperial Textile we offer competitive wages and a robust benefits package. We offer an environment where personal growth is encouraged. In addition, a relaxed office setting, flexible scheduling to fit your lifestyle, and an awesome team of co-workers.

If you are interested in playing a key role for one of the most highly regarded companies in our industry, this is the business for you!

Imperial Textile is an Equal Opportunity Employer. All information will be kept confidential according to EEO guidelines.

Imperial Textile is a HUBZone-qualified business. Residents of HUBZone designated areas are encouraged to apply.