Customer Service Graphics

Imperial Textile; Buffalo (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive wages

Robust benefits package

Flexible scheduling

Personal growth opportunities

Job summary

Imperial Textile, located in Buffalo, NY, is looking for a dedicated individual to assist B2B customers through phone and email, ensuring long-term relationships. Responsibilities include processing orders, resolving artwork issues, and meeting shipping deadlines.

The ideal candidate possesses experience with Adobe Illustrator and Photoshop, has strong customer service skills, and thrives in a fast-paced environment. We offer competitive wages, flexible scheduling, and an encouraging workplace atmosphere.

Qualifications

• Experience with Adobe Illustrator and Photoshop.
• Experience with Vector artwork.
• Previous customer service experience in an office setting.
• Above average attention to detail required.
• Ability to work in a fast-paced, deadline-oriented environment.

Responsibilities

• Assist B2B customers via phone and email, building long-term relationships.
• Resolve artwork issues.
• Enter, verify, and process orders.
• Ensure orders ship on time and deadlines are met.

Skills

Adobe Illustrator

Photoshop

Vector artwork

Customer service

Attention to detail

Sales experience

Job description

Imperial Textile is a leader in the sales and distribution of uniforms and linens. Established in 1998, the company has evolved into an e-commerce business that manufactures, sells and distributes products from our headquarters in Buffalo, NY as well as from warehouses across the United States. We service both the hospitality and institutional industries around the world and have a dedicated division to supply the promotional product industry. Throughout our years of growth and change, we have kept true to our dedication to quality and service for both our customers and our employees.

Job Description

• Assist B2B customers via phone and email while building long term business relationships
• Resolve artwork issues
• Enter, verify, and process orders
• Assure orders ship on time and deadlines are met

Qualifications

• Experience with Adobe Illustrator and Photoshop
• Experience with Vector artwork
• Previous customer service experience in an office setting
• Above average attention to detail is required
• The ability to work in fast-paced, deadline-oriented environment is necessary
• Sales experience that can assist in building customer relationships is a plus

Additional Information

At Imperial Textile we offer competitive wages and a robust benefits package. We offer an environment where personal growth is encouraged. In addition, a relaxed office setting, flexible scheduling to fit your lifestyle, and an awesome team of co-workers.

Imperial Textile is an Equal Opportunity Employer. All information will be kept confidential according to EEO guidelines.

Imperial Textile is a HUBZone-qualified business. Residents of HUBZone designated areas are encouraged to apply.