Customer Service Representative

Imperial; Bourbon (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Imperial in Missouri is seeking a customer care professional to serve external and internal clients via email, phone, and our ecommerce channel. You will respond to inquiries, resolve issues, and guide orders from start to finish with accuracy and on-time delivery.

You will collaborate with the art team on designs, stay up-to-date on product trends, and participate in ongoing training to grow in this role. Strong communication and multitasking are essential.

Qualifications

• Experience: Customer service experience (Preferred)
• Education: High School Degree (Preferred)
• Excellent verbal and written communication skills
• Strong organizational skills
• Ability to manage multiple projects simultaneously
• Ability to deal promptly with various types of client needs

Responsibilities

• Providing customer service excellence via email and phone to both external and internal customers as well as via company related website as our ecommerce presence grows
• Responding to customer inquiries, resolving issues, and providing timely solutions to ensure customer satisfaction.
• Nurturing sales orders through the process from beginning to end, ensuring accuracy, quality and on-time delivery.
• Building relationships with customers and clients by anticipating their needs and proactively engaging with them.
• Supporting art needs by working closely with our art department to proof designs while utilizing our propriety tools for art creation when applicable
• Understanding company trademarks and registrations to ensure compliance with licensed logos.
• Keeping current on color trends, hat styles, and product information
• Utilizing marketing and sales promotions to help support sales growth
• Training: You’ll progress through a robust internal training program that will help you achieve all the above.

Skills

Customer service

Verbal communication

Written communication

Organization

Multitasking

Education

High School Diploma

Job description

• Providing customer service excellence via email and phone to both external and internal customers as well as via company related website as our ecommerce presence grows
• Responding to customer inquiries, resolving issues, and providing timely solutions to ensure customer satisfaction.
• Nurturing sales orders through the process from beginning to end, ensuring accuracy, quality and on-time delivery.
• Building relationships with customers and clients by anticipating their needs and proactively engaging with them.
• Supporting art needs by working closely with our art department to proof designs while utilizing our propriety tools for art creation when applicable.
• Understanding company trademarks and registrations to ensure compliance with licensed logos.
• Keeping current on color trends, hat styles, and product information
• Utilizing marketing and sales promotions to help support sales growth
• Training: You’ll progress through a robust internal training program that will help you achieve all the above.

What You’ll Be Doing

• Providing customer service excellence via email and phone to both external and internal customers as well as via company related website as our ecommerce presence grows
• Responding to customer inquiries, resolving issues, and providing timely solutions to ensure customer satisfaction.
• Nurturing sales orders through the process from beginning to end, ensuring accuracy, quality and on-time delivery
• Building relationships with customers and clients by anticipating their needs and proactively engaging with them
• Supporting art needs by working closely with our art department to proof designs while utilizing our propriety tools for art creation when applicable
• Understanding company trademarks and registrations to ensure compliance with licensed logos
• Keeping current on color trends, hat styles, and product information
• Utilizing marketing and sales promotions to help support sales growth
• Training: You’ll progress through a robust internal training program that will help you achieve all the above.

What We Need

• Experience: Customer service experience (Preferred)
• Education: High School Degree (Preferred)
• Ideal Characteristics:
• Excellent verbal and written communication skills
• Strong organizational skills
• Ability to manage multiple projects simultaneously
• Ability to deal promptly with various types of client needs

Imperial is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds,