E-Commerce Customer Experience & Orders Specialist

Imperialsports; Missouri; Hybrid; USD 22,000 - 30,000; Full time

Job summary

Imperialsports in Kentucky is seeking a customer service driven team member to support emails and phone inquiries, assist internal and external customers, and help grow our ecommerce presence.

You will nurture sales orders through the process from beginning to end, coordinate with the art department on designs, ensure timely delivery, and build relationships by anticipating needs. Training is provided to master our processes.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to respond promptly to various client needs.
• Proactive customer service with internal/external clients.

Responsibilities

• Provide customer service via email and phone to external and internal customers as our ecommerce presence grows.
• Respond to inquiries, resolve issues, and deliver timely solutions for customer satisfaction.
• Nurture sales orders from start to finish, ensuring accuracy and on-time delivery.
• Build relationships with customers by anticipating needs and proactive engagement.
• Support art needs by collaborating with the art department and using proprietary tools when applicable.
• Ensure compliance with trademarks and registrations for licensed logos.
• Stay updated on color trends and product information.
• Assist with marketing and sales promotions to drive growth.
• Participate in a robust internal training program to master processes.

Skills

Verbal communication

Written communication

Organizational skills

Multi-project management

Education

High School diploma

Tools

Proprietary art tools

Job description

What You’ll be Doing

• Providing customer service excellence via email and phone to both external and internal customers as well as via company related website as our ecommerce presence grows
• Responding to customer inquiries, resolving issues, and providing timely solutions to ensure customer satisfaction.
• Nurturing sales orders through the process from beginning to end, ensuring accuracy, quality and on-time delivery.
• Building relationships with customers and clients by anticipating their needs and proactively engaging with them.
• Supporting art needs by working closely with our art department to proof designs while utilizing our propriety tools for art creation when applicable.
• Understanding company trademarks and registrations to ensure compliance with licensed logos.
• Keeping current on color trends, hat styles, and product information
• Utilizing marketing and sales promotions to help support sales growth
• Training: You’ll progress through a robust internal training program that will help you achieve all the above.

What We Need

• Experience: Customer service experience (Preferred)
• Education: High School Degree (Preferred)
• Ideal Characteristics:
• Excellent verbal and written communication skills
• Strong organizational skills
• Ability to manage multiple projects simultaneously
• Ability to deal promptly with various types of client needs

Imperial is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds.

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