Customer Service Representative

AppleOne Employment Services; Pittsburgh (Allegheny County); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO

Growth opportunities

Job summary

AppleOne is seeking a Customer Service Representative for a direct hire opportunity in Pittsburgh, PA. This role is ideal for an energetic, customer-focused communicator who enjoys helping people, and solving problems in a fast-paced call center environment.

You will handle inbound customer interactions, assist with activations and orders, educate customers on product benefits, and work to meet quality and sales goals. Paid training and benefits are provided.

Qualifications

• High school diploma or equivalent required.
• Preferred but not required: background in sales, customer service, or telecommunications.
• Strong communication, active listening and problem-solving skills.
• Ability to simplify technical information for everyday customers.
• Comfortable using computers and multiple systems.
• Goal-driven with a passion for helping customers.
• Demonstrates empathy, patience and professionalism in interactions.
• Flexibility to work various shifts as needed.

Responsibilities

• Handle inbound customer interactions related to satellite internet service, account support, and sales opportunities.
• Assist customers with activation, password resets, service plan management, orders and inquiries.
• Educate customers on product benefits, installation details, speed, reliability and hardware options.
• Recommend tailored service plans based on connectivity needs and close sales when appropriate.
• Accurately process orders, update customer information, and document interactions.
• Meet quality, conversion and sales goals while maintaining a positive customer experience.

Skills

Customer service

Active listening

Communication

Problem solving

Empathy

Education

High school diploma

Tools

CRM systems

Ticketing systems

Job description

Job Summary

We are seeking a Customer Service Representative for a direct hire opportunity in Pittsburgh, PA. This role is ideal for an energetic, customer-focused communicator who enjoys helping people, and solving problems in a fast-paced call center environment.

Key Responsibilities

• Handle inbound customer interactions related to satellite internet service, account support, and sales opportunities.
• Assist customers with equipment activation, password resets, service plan management, order requests, and general inquiries.
• Educate customers on product benefits, service availability, installation details, speed, reliability, and hardware options.
• Recommend tailored service plans based on customer connectivity needs and work to close sales when appropriate.
• Accurately process orders, update customer information, and document all customer interactions.
• Meet quality, conversion, and sales goals while maintaining a positive and professional customer experience.

Compensation and Benefits

• Pay: $17 per hour.
• Job type: Direct hire.
• Location: Pittsburgh, PA.
• Schedule: Night shift, 8:30 am to 5am, Friday through Tuesday.
• Paid training provided.
• Medical, dental, vision, and PTO benefits available.
• Growth and advancement opportunities.

Required Qualifications and Skills

• Previous sales, customer service, or telecommunications experience is preferred but not required.
• High school diploma or equivalent required.
• Strong communication, active listening, and problem-solving skills.
• Ability to simplify technical information for everyday customers.
• Comfortable using computers, multiple systems, and communication tools.
• Goal-driven mindset with a passion for helping customers.
• Ability to show empathy, patience, and professionalism during customer interactions.
• Flexibility to work various shifts depending on program needs.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.