Customer Service & Utility Billing Clerk

City of Valdosta; Valdosta (GA); On-site; USD 31,000 - 46,000; Full time

Job summary

City of Valdosta is seeking a Customer Service/Clerical Support role to assist department operations. Responsibilities include answering calls, greeting visitors, processing payments, and balancing cash drawers.

The position requires knowledge of office practices, basic math, and ability to work with various city departments. Candidate should be reliable, detail-oriented, and capable of maintaining records.

Qualifications

• Knowledge of modern office practices and procedures.
• Knowledge of city and departmental policies and procedures.
• Knowledge of computers and job-related software programs.
• Knowledge of customer service principles and practices.
• Skill in prioritizing and organizing work.
• Skill in the maintenance of files and records.
• Skill in the use of such office equipment as a computer, scanner, fax machine, and copier.
• Skill in oral and written communication.
• Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
• Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
• Ability to be bonded.

Responsibilities

• Answers telephone and greets visitors; provides information and assistance; takes messages; refers to appropriate personnel.
• Accepts and processes utility payments, taxes and license fees; issues receipts.
• Makes account adjustments.
• Processes refund checks.
• Balances cash drawer.
• Scans files for attachment to customer accounts.
• Enters fees and makes deposits for other city departments.
• Open new utility accounts; close accounts.
• Researches and resolves customer account issues.
• Assists customers by coordinating payment arrangements.
• Maintains office supply inventory; reorders as needed.
• Performs related duties.

Skills

Oral and written communication

Prioritizing and organizing work

Customer service principles

Computers and software programs

Modern office practices

Education

High school diploma or equivalent

Tools

Scanner

Fax machine

Copier

Computer

Job description

City of Valdosta is seeking a Customer Service/Clerical Support role to assist department operations. Responsibilities include answering calls, greeting visitors, processing payments, and balancing cash drawers.

The position requires knowledge of office practices, basic math, and ability to work with various city departments. Candidate should be reliable, detail-oriented, and capable of maintaining records.