Customer Service Representative - Utility Services

City of Savannah; Savannah (GA); On-site; USD 38,000 - 46,000; Full time

Job summary

The City of Savannah is seeking an energetic, customer-service focused individual to join the Utilities Services Department as a clerical support specialist. You will handle high-volume inquiries, prepare reports, and maintain accurate customer records while applying policies with tact and discretion.

Responsibilities include processing work orders, assisting customers with service needs, and ensuring accuracy in ledgers and spreadsheets.

Qualifications

• High school diploma or GED required with two years of related experience.
• Experience in customer service, billing, finance or bookkeeping preferred.
• Bilingual skills a plus.

Responsibilities

• Provides high-level customer service; assists customers with complex service complaints and discrepancies.
• Types, formats, edits, revises, proofreads, and prints reports, correspondence, memoranda, contracts, agreements, technical charts, tables, and other specialized materials.
• Handles inquiries and requests from the public and other departments; provides general and specialized information regarding assigned functions that require the use of judgment, tact and sensitivity and the interpretation of policies, rules and procedures.
• Skillfully handles complaints and inquiries regarding department functions and responsibilities; researches and responds to requests or refers complaints and requests to other staff when warranted.
• Distributes and accepts applications; assists customers
• Receives, reviews, and prepares work orders; works with customers to identify service needs; ensures work orders are completed accurately; manages and maintains customer records; provides information to customers regarding codes and other regulatory requirements.
• Maintains filing system, records data correctly in general ledgers and activity logs, and prepares special or recurring activity status reports and spreadsheets. Receives and responds to inquiries and requests for service from the public and other personnel in person and by telephone.
• Explains policies and procedures to internal and external customers.
• Performs related work as assigned.

Skills

Customer service

Public relations

Communication

Data entry

Record keeping

Education

High School diploma or GED

Two years experience in customer service, billing, finance, or bookkeeping

Tools

Excel

Job description

The City of Savannah is looking for an energetic, self-motivated, and customer service-oriented individual to join our team in the Utilities Services Department! Do all of these characteristics sound like you?

This position performs clerical and customer service support for department operations.

• Provides high-level customer service; assists customers with complex service complaints and discrepancies.
• Types, formats, edits, revises, proofreads, and prints reports, correspondence, memoranda, contracts, agreements, technical charts, tables, and other specialized materials.
• Handles inquiries and requests from the public and other departments; provides general and specialized information regarding assigned functions that require the use of judgment, tact and sensitivity and the interpretation of policies, rules and procedures.
• Skillfully handles complaints and inquiries regarding department functions and responsibilities; researches and responds to requests or refers complaints and requests to other staff when warranted.
• Distributes and accepts applications; assists customers
• Receives, reviews, and prepares work orders; works with customers to identify service needs; ensures work orders are completed accurately; manages and maintains customer records; provides information to customers regarding codes and other regulatory requirements.
• Maintains filing system, records data correctly in general ledgers and activity logs, and prepares special or recurring activity status reports and spreadsheets. Receives and responds to inquiries and requests for service from the public and other personnel in person and by telephone.
• Explains policies and procedures to internal and external customers.
• Performs related work as assigned.

High School diploma or GED equivalent with two (2) years of experience in customer service, billing, finance, bookkeeping; or an equivalent combination of education and experience.

Bilingual skills a plus.

Additional Requirements

Background investigation, including a supervised drug screen, post offer/pre-employment medical screen, and verification of education, certifications, and licenses required prior to employment

• Knowledge of governmental accounting principles and practices.
• Knowledge of municipal auditing principles and practices.
• Knowledge of City budgetary policies.
• Knowledge of relevant local, state, and federal regulations.
• Skill in developing short- and long-range plans.
• Skill in establishing priorities and organizing work.
• Skill in creating computerized spreadsheets.
• Skill in completing complex financial audits.
• Skill in public and interpersonal relations.
• Skill in oral and written communication.