Front Desk Records & Open Records Clerk

City-of-Valdosta; Valdosta (GA); On-site; USD 28,000 - 40,000; Full time

Job summary

City of Valdosta seeks a front desk clerk to greet citizens, provide information, print reports, and process open records requests.

Position includes GCIC/NCIC data entry, citation processing, and preparing regular and special reports, with occasional weekend/holiday/night coverage.

The role requires strong customer service, attention to detail, and knowledge of city policies and open records laws.

Qualifications

• Excellent customer service skills and communication abilities.
• Strong attention to detail.
• Problem solving skills.
• Knowledge of City and departmental policies and procedures.
• Knowledge of computers and software applications (with training).
• Knowledge of GCIC and NCIC guidelines.
• Knowledge of open records laws.
• Skill in prioritizing and organizing work.
• Skills in use of computers, copier, facsimile machine, and scanners.
• Skill in oral and written communications.

Responsibilities

• Answers telephone and greets citizens; provides information and assistance.
• Prints requested reports and handles open records requests.
• Receives payments.
• Works the front desk to assist, or in absence of the front desk clerk.
• May adjust schedule to cover weekends, holidays, and nights.
• Enters citations traffic, city ordinance and animal control citations.
• Enters, clears, and reviews information in GCIC and NCIC databases.
• Performs GCIC/NCIC validations.
• Performs probation warrant entry.
• Runs criminal and driver histories through GCIC/NCIC.
• Prepares a variety of regular and special reports.
• Maintains, updates, scans, and files reports, records and data.
• Performs other duties as assigned.

Skills

Customer service

Communication

Attention to detail

Problem solving

Policies & procedures

Computers & software

GCIC/NCIC guidelines

Open records laws

Prioritizing & organizing

Office equipment

Oral & written communication

Tools

GCIC/NCIC systems

Job description

City of Valdosta seeks a front desk clerk to greet citizens, provide information, print reports, and process open records requests.

Position includes GCIC/NCIC data entry, citation processing, and preparing regular and special reports, with occasional weekend/holiday/night coverage.

The role requires strong customer service, attention to detail, and knowledge of city policies and open records laws.