Workforce Center Customer Advocate & Front Desk Specialist

Career Team; Denton (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Career Team in North Central Texas is seeking a Customer Service Representative. You will greet visitors, triage needs, manage customer flow, and coordinate handoffs to staff for support, ensuring a welcoming and efficient experience across the Center.

The role requires presenting information both in-person and virtually, assisting with registrations, basic computer use, and providing job search resources to job seekers in the Workforce Solutions network.

Qualifications

• Excellent customer service skills and a welcoming demeanor.
• Strong communication and interpersonal skills for triaging and guiding customers.
• Ability to present information effectively in-person and virtually.

Responsibilities

• Greet visitors and triage customers entering the Workforce Center.
• Manage customer flow and ensure smooth service delivery.
• Serve as the primary contact between individuals and services offered at the Center.
• Deliver dynamic presentations in-person and online.
• Assist with Work In Texas registrations and general computer use.
• Provide job search resources and resume/cover letter guidance.

Skills

Customer service

Communication

Public speaking

Multitasking

Computer literacy

Tools

CASAS/TABE assessments

Job description

Career Team in North Central Texas is seeking a Customer Service Representative. You will greet visitors, triage needs, manage customer flow, and coordinate handoffs to staff for support, ensuring a welcoming and efficient experience across the Center.

The role requires presenting information both in-person and virtually, assisting with registrations, basic computer use, and providing job search resources to job seekers in the Workforce Solutions network.