Customer Service Teller & Banking Advisor

Fifth Third; Grandville (MI); On-site; USD 34,000 - 42,000; Full time

Job summary

Fifth Third Bank in Grandville, MI is hiring a CSR/Teller who delivers exceptional customer service, handles cash accurately, and guides customers to the right financial solutions. The role requires strong interpersonal skills, a professional appearance, and adherence to bank policies.

You will balance daily transactions, support branch operations, and refer customers to bankers for consultative conversations.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience.
• Ability to interact confidently with the public and adhere to dress code.
• Knowledge of retail policies and procedures.
• Ability to take initiative and demonstrate sound judgment.
• Demonstrates the company's core values and teamwork.
• Flexible scheduling availability.

Responsibilities

• Provide excellent customer service and refer customers to appropriate partners.
• Perform daily office responsibilities and assist with branch operations.
• Handle referrals to bankers and business partners for cross-sell opportunities.
• Maintain confidentiality and adhere to bank policies.

Skills

Cash handling

Customer service

Public interaction

Policy knowledge

Decision making

Flexibility in scheduling

Education

High School diploma / GED

Job description

Fifth Third Bank in Grandville, MI is hiring a CSR/Teller who delivers exceptional customer service, handles cash accurately, and guides customers to the right financial solutions. The role requires strong interpersonal skills, a professional appearance, and adherence to bank policies.

You will balance daily transactions, support branch operations, and refer customers to bankers for consultative conversations.