Customer Service Technician - Augusta/Akein

D.R. Horton; Martinez (GA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) plan

Employee Stock Purchase Plan

Flexible Spending Accounts

Life and Disability Insurance

Vacation, Sick, Personal Time and Company Holidays

Job summary

D.R. Horton, located in Martinez, Georgia, is looking for a Customer Service Technician dedicated to maintaining high customer satisfaction levels among homeowners. The role involves facilitating warranty requests, performing repairs, and managing subcontractors effectively.

Candidates should have a high school diploma, relevant experience in carpentry and repairs, and strong communication skills. The position offers benefits including medical, dental, vision, and a 401(k) plan.

Qualifications

• High school diploma or GED is required.
• 3+ years of experience related to repairs and customer service.
• Proficiency in Microsoft Office and warranty applications.

Responsibilities

• Evaluate homeowner repair issues and determine warranty eligibility.
• Process work orders and perform necessary repairs.
• Schedule and manage subcontractors for warranty repairs.
• Maintain communication with homeowners to resolve concerns.

Skills

Carpentry

Drywall repair

Customer service

Strong communication skills

Time management

Education

High school diploma or GED

3+ years related experience

Tools

DRH Warranty applications

Microsoft Office

Job description

Job Overview

D.R. Horton, Inc., the largest homebuilder in the United States, was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It specializes in the construction and sale of high‑quality homes primarily for entry‑level and first‑time move‑ups, and also provides mortgage financing and title services through its subsidiaries. For more information, visit www.drhorton.com.

D.R. Horton is currently seeking a Customer Service Technician to maintain an elevated level of customer satisfaction among homeowners. The primary goal is to facilitate all customer warranty requests, including performing repairs or scheduling subcontractors. The Technician is responsible for proactively resolving customer issues after the closing of the home.

Essential Duties and Responsibilities

• Evaluate homeowner repair issues to determine if they are warrantable.
• Process written or electronic work orders and verbal instructions from a supervisor for homeowner repairs.
• Perform necessary repairs to homes such as carpentry work, drywall, texture repair, and painting.
• Schedule and manage subcontractors to make designated warranty repairs.
• Ensure all repairs are completed within compliance standards.
• Certify that warranty work meets contractor obligations.
• Develop and maintain good rapport with subcontractors and homeowners.
• Follow up with homeowners to ensure concerns are addressed in a timely and professional manner.
• Process charge‑back documentation and invoices.
• Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company.
• Ability to work overtime and travel overnight.

Qualifications

Education and/or Experience

• High school diploma or general education degree (GED).
• Three or more years of related experience, including carpentry work, drywall, texture repair, and painting.
• Valid driver’s license and a vehicle capable of carrying supplies; willingness to drive among designated communities in daytime and nighttime.
• Strong communication skills and ability to work effectively in high‑pressure situations.
• Ability to work independently without supervision.
• Systematic approach to carrying out assignments.
• Proficiency in using the DRH Warranty applications on a smartphone, tablet, or laptop.
• Proficiency with Microsoft Office and email.
• Ability to lift and/or move up to 50 pounds.

Preferred Qualifications

• Prior customer service experience.
• Experience with minor electrical, plumbing, and HVAC repair work.

Benefits

• Medical, Dental, and Vision
• 401(k) plan
• Employee Stock Purchase Plan
• Flexible Spending Accounts
• Life and Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple voluntary and company‑provided benefits