Customer Service Tech

D. R. Horton; Firestone (CO); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Employee Stock Purchase Plan

Flex Spending Accounts

Life & Disability Insurance

Paid Vacation and Holidays

Job summary

D. R. Horton, Inc. in Firestone, CO seeks a Customer Service Technician to maintain high levels of customer satisfaction by managing warranty requests and repairs. Responsibilities include evaluating warranty claims, performing repairs, and coordinating with subcontractors.

The ideal candidate should have a high school diploma, three years relevant experience, and strong communication skills. Benefits include medical, dental, and employee stock purchase plan.

Qualifications

• Experience in carpentry, drywall, and painting.
• Must possess a valid driver's license and a vehicle.
• Ability to work efficiently under pressure.

Responsibilities

• Evaluate warrantable homeowner repair issues.
• Process work orders for homeowner repairs.
• Perform necessary repairs including carpentry and painting.

Skills

Carpentry work

Drywall repair

Painting

Effective communication

Ability to work independently

Education

High school diploma or GED

Three years of related experience

Tools

MS Office

DRH Warranty applications

Job description

Job Description - Customer Service Tech (2602747)

Customer Service Tech - 2602747

Description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

About the Role

D.R. Horton, Inc. is currently looking for a Customer Service Technician. The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is achieved by facilitating all customer warranty requests, whether by making the actual repairs or scheduling subcontractors to make repairs. The Customer Service Technician is responsible for proactively resolving customer issues after the closing of the home.

Essential Duties and Responsibilities

• Evaluates homeowner repair issues to determine if they are warrantable items
• Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
• Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting
• Schedules and manages subcontractors to make designated warranty repairs
• Ensures all repairs are completed within compliance standards
• Certifies warranty work is completed within contractor obligations
• Develops and maintains good rapport with subcontractors and homeowners
• Follows up with homeowners to ensure concerns are addressed timely and professionally
• Processes charge-back documentation and invoices
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Ability to work overtime
• Ability to travel overnight

Qualifications

Education and/or Experience

• High school diploma or general education degree (GED)
• Three or more years related experience, including carpentry work, drywall, texture repair and painting
• Must have a vehicle capable of carrying supplies, valid driver’s license and be willing to drive among designated communities in day and night
• Excel in effective and positive communications
• Work effectively in high pressure situations
• Ability to work independently and be productive without supervision
• Ability to provide a systematic approach in carrying out assignments
• Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
• Proficiency with MS Office and email
• Ability to lift and/or move up to 50 pounds

Expected salary range: $60,000 - $75,000

Position will be posted until September 8th, 2026.

Preferred Qualifications

• Experience with minor electrical, plumbing and HVAC repair work preferred

Benefits

• Medical, Dental and Vision
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits