Customer Service Tech

D.R. Horton; Firestone (CO); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(K)

Employee Stock Purchase Plan

Flex Spending Accounts

Life & Disability Insurance

Vacation, Sick, Personal Time and Company Holidays

Job summary

D.R. Horton is seeking a Customer Service Technician in Firestone, Colorado, to ensure high customer satisfaction among homeowners. This role involves evaluating and performing repairs, managing subcontractors, and following up with homeowners.

Candidates should have a high school diploma, at least three years of relevant experience, and effective communication skills. Benefits include medical, dental, vision, 401(K), and a salary range of $60,000 – $75,000.

Qualifications

• Three or more years of related experience, including carpentry work, drywall, texture repair and painting.
• Must have a vehicle capable of carrying supplies and valid driver’s license.
• Ability to lift and/or move up to 50 pounds.

Responsibilities

• Evaluate homeowner repair issues to determine if they are warrantable.
• Schedule and manage subcontractors to perform designated warranty repairs.
• Follow up with homeowners to ensure concerns are addressed professionally.

Skills

Effective and positive communications

Carpentry

Drywall repair

Texture repair

Painting

Education

High school diploma or GED

Tools

Smartphone

Tablet

Laptop

MS Office

Job description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry‑level and first‑time move‑up markets. The company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries.

Customer Service Technician

The right candidate's primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is achieved by facilitating all customer warranty requests, whether by making the actual repairs or scheduling subcontractors to make repairs. The Customer Service Technician is responsible for proactively resolving customer issues after the closing of the home.

Essential Duties and Responsibilities

• Evaluates homeowner repair issues to determine if they are warrantable items
• Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
• Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting
• Schedules and manages subcontractors to make designated warranty repairs
• Ensures all repairs are completed within compliance standards
• Certifies warranty work is completed within contractor obligations
• Develops and maintains good rapport with subcontractors and homeowners
• Follows up with homeowners to ensure concerns are addressed in a timely and professional manner
• Processes charge‑back documentation and invoices
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Ability to work overtime
• Ability to travel overnight

Qualifications

• High school diploma or general education degree (GED)
• Three or more years of related experience, including carpentry work, drywall, texture repair and painting
• Must have a vehicle capable of carrying supplies, a valid driver’s license, and be willing to drive among designated communities in daytime and nighttime
• Excel in effective and positive communications
• Work effectively in high pressure situations
• Ability to work independently and be productive without supervision
• Ability to provide a systematic approach in carrying out assignments
• Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
• Proficiency with MS Office and email
• Ability to lift and/or move up to 50 pounds

Preferred Qualifications

• Prior customer service experience a plus
• Experience with minor electrical, plumbing and HVAC repair work preferred

Benefits

• Medical, Dental and Vision
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits

Salary range: $60,000 – $75,000.