Customer Service Tech

D.R. Horton; Sewickley (Allegheny County); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(K)

Employee Stock Purchase Plan

Flex Spending Accounts

Life & Disability Insurance

Vacation, Sick, Personal Time and HOL

Job summary

D.R. Horton, Inc. is seeking a Customer Service Technician to maintain high homeowner satisfaction by facilitating warranty requests, performing repairs, and coordinating with subcontractors across communities.

The ideal candidate has 3+ years of carpentry, drywall, texture repair and painting experience, a valid driver’s license, and strong communication skills to handle high-pressure situations while upholding company standards. Travel and overtime may be required.

Qualifications

• High school diploma or GED.
• Three+ years related experience including carpentry, drywall, texture repair and painting.
• Vehicle and valid driver’s license; willing to drive among communities.
• Excel in effective and positive communications.
• Work effectively in high pressure situations.
• Independently productive without supervision.
• Systematic approach to assignments.
• Proficient with DRH Warranty applications on mobile, tablet, or laptop.
• Proficient with MS Office and email.

Responsibilities

• Evaluate homeowner repair issues to determine warrantable items.
• Process work orders and instructions for homeowner repairs.
• Perform repairs such as carpentry, drywall, texture repair and painting.
• Schedule and manage subcontractors for warranty repairs.
• Ensure repairs meet compliance standards and complete warranty work.
• Develop rapport with subcontractors and homeowners.
• Follow up with homeowners to address concerns promptly.
• Process charge-back documentation and invoices.
• Conduct business professionally to support customer satisfaction and company profitability.
• Occasionally work overtime and travel overnight.

Skills

Communication skills

Customer service

High pressure work

Independent worker

Education

GED or HS diploma

Tools

DRH Warranty app

MS Office

Job description

Description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

D.R. Horton, Inc. is currently looking for an Customer Service Technician. The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is achieved by facilitating all customer warranty requests, whether by making the actual repairs or scheduling subcontractors to make repairs. The Customer Service Technician is responsible for proactively resolving customer issues after the closing of the home.

Essential Duties and Responsibilities

• Evaluates homeowner repair issues to determine if they are warrantable items
• Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
• Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting
• Schedules and manages subcontractors to make designated warranty repairs
• Ensure all repairs are completed within compliance standards
• Certifies warranty work is completed within contractor obligations
• Develop and maintain good rapport with subcontractors and homeowners
• Follows up with homeowners to ensure concerns are addressed in a timely and professional manner
• Processes charge-back documentation and invoices
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Ability to work overtime
• Ability to travel overnight

Qualifications

Education and/or Experience

• High school diploma or general education degree (GED)
• Three or more years related experience, including carpentry work, drywall, texture repair and painting
• Must have a vehicle capable of carrying supplies, valid driver’s license and be willing to drive among designated communities in daytime and nighttime
• Excel in effective and positive communications
• Work effectively in high pressure situations
• Ability to work independently and be productive without supervision
• Ability to provide a systematic approach in carrying out assignments
• Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
• Proficiency with MS Office and email
• Ability to lift and/or move up to 50 pounds

Preferred Qualifications

• Prior customer service experience a plus
• Experience with minor electrical, plumbing and HVAC repair work preferred

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

• Medical, Dental and Vision
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits

Build YOUR future with D.R. Horton, America’s Builder. #WeBuildPeopleToo