Customer Service Tech - Northwest VA

D.R. Horton; Richmond (VA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)

Employee stock purchase plan

Flex spending accounts

Life & disability insurance

Paid time off

Company holidays

Job summary

D.R. Horton, Inc. is seeking a Customer Service Technician to maintain homeowner satisfaction by handling warranty requests, arranging repairs, and coordinating subcontractors.

You will work to resolve issues after closing and ensure all warranty work meets company and safety standards. Responsibilities include evaluating repair items, processing orders, performing carpentry and painting, and maintaining professional communication with homeowners and subs.

Qualifications

• High school diploma or GED required.
• 3+ years related experience in carpentry, drywall, texture repair and painting.
• Valid driver’s license and reliable vehicle to travel among communities.
• Proficient in MS Office and email; ability to use DRH Warranty apps.
• Ability to lift up to 50 pounds; overtime and overnight travel may be required.

Responsibilities

• Evaluate homeowner repair issues to determine warrantable items.
• Process work orders and/or verbal instructions for homeowner repairs.
• Perform carpentry, drywall, texture repair and painting as needed.
• Schedule and manage subcontractors for warranty repairs.
• Ensure repairs are completed within standards and document accordingly.
• Develop and maintain rapport with homeowners and subcontractors.
• Follow up with homeowners to address concerns timely.

Skills

Customer service

Carpentry basics

Communication

Independent work

Overtime readiness

Travel readiness

Education

High School Diploma or GED

Tools

MS Office

DRH Warranty apps

Job description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry‑level and first‑time move‑up markets. The company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

D.R. Horton, Inc. is currently looking for a Customer Service Technician. The primary goal for the right candidate is to maintain an elevated level of customer satisfaction among homeowners by facilitating all customer warranty requests, whether by making the actual repairs or scheduling subcontractors to perform them. The Customer Service Technician is responsible for proactively resolving customer issues after the closing of the home.

Essential Duties and Responsibilities

• Evaluates homeowner repair issues to determine if they are warrantable items
• Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
• Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting
• Schedules and manages subcontractors to make designated warranty repairs
• Ensures all repairs are completed within compliance standards
• Certifies warranty work is completed within contractor obligations
• Develops and maintains good rapport with subcontractors and homeowners
• Follows up with homeowners to ensure concerns are addressed in a timely and professional manner
• Processes charge‑back documentation and invoices
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Ability to work overtime
• Ability to travel overnight

Qualifications

Education and/or Experience

• High school diploma or general education degree (GED)
• Three or more years related experience, including carpentry work, drywall, texture repair and painting
• Must have a vehicle capable of carrying supplies, valid driver’s license and be willing to drive among designated communities in daytime and nighttime
• Excel at effective and positive communications
• Work effectively in high‑pressure situations
• Ability to work independently and be productive without supervision
• Ability to provide a systematic approach in carrying out assignments
• Ability to utilize DRH Warranty applications on a smartphone, tablet, or laptop
• Proficiency with MS Office and email
• Ability to lift and/or move up to 50 pounds

Preferred Qualifications

• Prior customer service experience is a plus
• Experience with minor electrical, plumbing and HVAC repair work preferred

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success.

Benefits

• Medical, Dental and Vision
• 401(k)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple voluntary and company‑provided benefits

Salary Range for this position is $60,000-$70,000 with additional bonus potential.

Build YOUR future with D.R. Horton, America’s Builder. #WeBuildPeopleToo