Customer Service Tech

D. R. Horton; Huntsville (AL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Employee Stock Purchase Plan

Flex Spending Accounts

Life & Disability Insurance

Vacation, Sick, Personal Time

Company Holidays

Job summary

D.R. Horton, Inc. is seeking a Customer Service Technician to maintain an elevated level of customer satisfaction among homeowners by facilitating warranty requests, performing repairs, or scheduling subcontractors for designated warranty work.

The role requires three or more years of carpentry, drywall, texture repair and painting experience, a valid driver’s license, and the ability to lift up to 50 pounds, plus willingness to travel and work overtime.

Qualifications

• High school diploma or GED required.
• Three or more years related experience including carpentry, drywall, texture repair and painting.
• Valid driver’s license, reliable vehicle, willingness to travel in daytime/nighttime.

Responsibilities

• Evaluates homeowner repair issues to determine warrantable items.
• Processes written or electronic work orders and/or verbal instructions.
• Performs repairs (carpentry, drywall, texture, painting).
• Schedules and manages subcontractors for warranty repairs.
• Ensures repairs meet compliance standards and are completed.
• Verifies warranty work is completed per contractor obligations.
• Develops rapport with subcontractors and homeowners.
• Follows up with homeowners to address concerns promptly.
• Processes charge‑back documentation and invoices.
• Maintains professional conduct to serve customers and company profitability.
• Ability to work overtime and travel overnight.

Skills

Effective communication

Independent work

Time management

Education

High School Diploma or GED

Tools

MS Office

DRH Warranty apps

Job description

Job Description - Customer Service Technician (2603142)

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry‑level and first‑time move‑up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

D.R. Horton, Inc. is currently looking for a Customer Service Technician. The right candidate's primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is achieved by facilitating all customer warranty requests, whether by making the actual repairs or scheduling subcontractors to make repairs. The Customer Service Technician is responsible for proactively resolving customer issues after the closing of the home.

Essential Duties and Responsibilities

Other duties may be assigned.

• Evaluates homeowner repair issues to determine if they are warrantable items
• Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
• Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting
• Schedules and manages subcontractors to make designated warranty repairs
• Ensure all repairs are completed within compliance standards
• Certifies warranty work is completed within contractor obligations
• Develop and maintain good rapport with subcontractors and homeowners
• Follows up with homeowners to ensure concerns are addressed in a timely and professional manner
• Processes charge‑back documentation and invoices
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Ability to work overtime
• Ability to travel overnight

Qualifications

Education and/or Experience

• High school diploma or general education degree (GED)
• Three or more years related experience, including carpentry work, drywall, texture repair and painting
• Must have a vehicle capable of carrying supplies, valid driver’s license and be willing to drive among designated communities in daytime and nighttime
• Excel in effective and positive communications
• Work effectively in high pressure situations
• Ability to work independently and be productive without supervision
• Ability to provide a systematic approach in carrying out assignments
• Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
• Proficiency with MS Office and email
• Ability to lift and/or move up to 50 pounds

Preferred Qualifications

• Experience with minor electrical, plumbing and HVAC repair work preferred

Benefits

• Medical, Dental and Vision
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits