Customer Service Tech - Fredericksburg Area

D.R. Horton; Chantilly (VA); On-site; USD 60,000 - 76,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Stock Purchase Plan

Flex Spending Accounts

Life Insurance

Disability Insurance

Vacation and Holidays

Job summary

D.R. Horton, Inc. is seeking a Customer Service Technician to manage warranty requests, perform repairs, and coordinate subcontractors. The role emphasizes maintaining high customer satisfaction by addressing issues after closing a home.

Successful technicians earn about $60,000 to $76,000+ per year, with potential bonus or incentives. Requires carpentry, drywall, painting, and reliable transportation across designated communities.

Qualifications

• High school diploma or GED.
• Three or more years related experience including carpentry, drywall, texture repair and painting.
• Valid driver’s license and a vehicle for travel between communities.
• Strong communication and ability to work under pressure.
• Proficiency with MS Office and email.

Responsibilities

• Evaluates homeowner repair issues to determine warrantable items.
• Processes work orders and verbal instructions for repairs.
• Performs repairs such as carpentry, drywall, texture repair and painting.
• Schedules and manages subcontractors for warranty repairs.
• Ensures repairs comply with standards and completes within obligations.
• Builds rapport with subcontractors and homeowners.
• Follows up with homeowners to address concerns promptly.
• Processes charge-back documentation and invoices.
• Demonstrates professionalism to serve customers and company profits.
• Ability to work overtime and travel overnight.

Skills

Customer service

Carpentry

Drywall

Texture repair

Painting

MS Office

Communication

Driving

Education

High School Diploma or GED

Tools

DRH Warranty app

Job description

Description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first-time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

D.R. Horton, Inc. is currently looking for a Customer Service Technician. The right candidate’s primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is achieved by facilitating all customer warranty requests, whether by making the actual repairs or scheduling subcontractors to make repairs. The Customer Service Technician is responsible for proactively resolving customer issues after the closing of the home.

Successful Customer Service Tech hitting their targets earn anywhere from $60,000 to $76,000+ per year which can include a bonus and/or any commissions or other cash incentives.

Essential Duties and Responsibilities

• Evaluates homeowner repair issues to determine if they are warrantable items
• Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
• Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting
• Schedules and manages subcontractors to make designated warranty repairs
• Ensure all repairs are completed within compliance standards
• Certifies warranty work is completed within contractor obligations
• Develop and maintain good rapport with subcontractors and homeowners
• Follows up with homeowners to ensure concerns are addressed in a timely and professional manner
• Processes charge-back documentation and invoices
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Ability to work overtime
• Ability to travel overnight

Qualifications

Education and/or Experience

• High school diploma or general education degree (GED)
• Three or more years related experience, including carpentry work, drywall, texture repair and painting
• Must have a vehicle capable of carrying supplies, valid driver’s license and be willing to drive among designated communities in daytime and nighttime
• Excel in effective and positive communications
• Work effectively in high pressure situations
• Ability to work independently and be productive without supervision
• Ability to provide a systematic approach in carrying out assignments
• Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
• Proficiency with MS Office and email
• Ability to lift and/or move up to 50 pounds

Preferred Qualifications

• Prior customer service experience a plus
• Experience with minor electrical, plumbing and HVAC repair work preferred

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

Benefits

• Medical, Dental and Vision
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits

Build YOUR future with D.R. Horton, America’s Builder. #WeBuildPeopleToo