Customer Service Team Supervisor

Beacon Hill Staffing Group, LLC; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid leave programs

Job summary

Beacon Hill Staffing Group, LLC in Midtown Manhattan seeks a Temp Customer Service Supervisor to lead a team of 4-5 CS Representatives on a document processing project. The role oversees daily office operations, ensures quality customer service, handles PII, and serves as escalation contact for issues.

The ideal candidate brings 5+ years in supervisory roles, strong leadership, and technical aptitude to guide processes and rely on strict attention to detail in a fast-paced environment.

Qualifications

• Minimum 5+ years of supervisory or management experience.
• Experience leading customer service, administrative, or operations teams.
• Exposure to and experience handling PII (Personally Identifiable Information).
• Strong computer and technical skills.
• Excellent communication, leadership, and interpersonal skills.

Responsibilities

• Supervise, coach, and support a team of Customer Service Representatives.
• Manage daily office operations and workflow to ensure project goals are achieved.
• Monitor team attendance, productivity, and customer service performance.
• Serve as the escalation point for customer inquiries and service-related issues.
• Train, onboard, and mentor team members.
• Ensure accurate collection, scanning, uploading, and tracking of customer documents.
• Maintain compliance with policies and procedures regarding PII handling.
• Conduct quality assurance reviews to ensure work is accurate and complete.
• Communicate project updates, process changes, and priorities to staff.
• Assist with customer-facing responsibilities during peak periods as needed.

Skills

Leadership

Customer Service

Operations Management

PII handling

Technical skills

Communication

Tools

CRM software

MS Office

Document scanning systems

Job description

Position Overview

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. We are seeking a Temp Customer Service Supervisor to oversee a team of 4-5 Customer Service Representatives supporting a temporary document processing project in Midtown Manhattan. This individual will manage daily office operations, ensure exceptional customer service standards, oversee document collection and processing activities, and serve as the primary point of contact for operational issues. The ideal candidate will possess strong leadership experience, excellent technical skills, prior exposure to handling Personally Identifiable Information (PII), and the ability to lead by example in a customer-facing environment.

Responsibilities

• Supervise, coach, and support a team of up to five Customer Service Representatives
• Manage daily office operations and workflow to ensure project goals are achieved
• Monitor team attendance, productivity, and customer service performance
• Serve as the escalation point for customer inquiries and service-related issues
• Train, onboard, and mentor team members
• Ensure accurate collection, scanning, uploading, and tracking of customer documents
• Maintain compliance with policies and procedures regarding the handling of PII (Personally Identifiable Information)
• Conduct quality assurance reviews to ensure work is accurate and complete
• Communicate project updates, process changes, and priorities to staff
• Assist with customer-facing responsibilities during peak periods as needed
• Maintain a professional, organized, and customer-focused office environment

Qualifications

• Minimum 5+ years of supervisory or management experience
• Experience leading customer service, administrative, or operations teams
• Exposure to and experience handling PII (Personally Identifiable Information)
• Strong computer and technical skills
• Comfortable learning new systems and technology
• Excellent communication, leadership, and interpersonal skills
• Strong organizational and problem-solving abilities
• Strong attention to detail and commitment to accuracy
• Ability to work onsite Monday-Friday in Midtown Manhattan
• Reliable, professional, and customer-service oriented
• Experience in document processing, administrative operations, or high-volume customer service environments preferred

Benefits

• Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility.
• Upon successfully being hired, details will be provided related to our benefit offerings.

EEO Statement

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile

Company Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com. We look forward to working with you.Beacon Hill. Employing the Future (TM)