Customer Service Team Member - Full Time

Whole Foods Market IP. L.P.; Northbrook (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic team members to enhance customer experiences in a vibrant retail environment. This role focuses on providing exceptional service, maintaining attractive displays, and ensuring compliance with health and safety regulations. Ideal candidates will possess strong communication skills and a passion for natural foods. Join a team that values your contributions and offers a supportive workplace culture, along with competitive benefits. If you're ready to make a difference in the shopping experience, this opportunity is perfect for you.

Benefits

Health Insurance

Retirement Plan Benefits

Store Discount

Paid Time Off

Access to Other Benefit Programs

Qualifications

• Strong knowledge of customer service desk processes and systems.
• Ability to meet customer service expectations in all interactions.

Responsibilities

• Ensures a fresh and appealing display by keeping cases and shelves clean.
• Provides excellent customer service, addressing needs of customers promptly.
• Maintains a clean and sanitary working environment.

Skills

Customer Service

Cash Handling

Communication Skills

Time Management

Attention to Detail

Teamwork

Problem Solving

Education

No prior retail experience required

Job description

Provides support as a member of the Front-End team to include providing all guest service functions according to procedure and holding a lasting impression on WFM customers’ shopping experience. Works to maintain attractive customer service displays and support the regional Customer Service Vision. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.

Job Responsibilities

• Ensures a fresh and appealing display by keeping cases and shelves clean and well stocked.

• Assists team leaders in controlling customer flow; ensures waiting time is within established regional limits.

• Follows proper procedures for customer check out, tenders, tares, sales of alcoholic beverages, and use of PLUs and UPCs.

• Packages, weights, and prices all merchandise.

• Maintain back stock in good order.

• Supports global, regional, and store programs

• Arrives to work station on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings.

• Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously.

• Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.

• Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices.

• Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with WFM cleanliness and safety standards.

• Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing.

• Immediately reports safety hazards and violations.

• Performs other duties as assigned by store, regional, or national leadership.

Job Skills

• Strong knowledge of customer service desk processes and systems.

• General knowledge of cash handling processes.

• Demonstrates patience in dealing with customers and Team Members.

• Strong to excellent communication skills and willingness to work as part of a team.

• Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors.

• Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members.

• Ability to follow directions and procedures; effective time management and organization skills.

• Passion for natural foods and the mission of Whole Foods Market.

• Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.

• Understanding of and compliance with WFM quality goals.

• Strong attention to detail.

Experience

• No prior retail experience required.

Physical Requirements / Working Conditions

• Must be able to lift 50 pounds.

• In an 8-hour work day: standing/walking 6-8 hours.

• Hand use: single grasping, fine manipulation, pushing and pulling.

• Work requires the following motions: bending, twisting, squatting and reaching.

• Exposure to FDA approved cleaning chemicals.

• Exposure to temperatures: <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit.

• Ability to work in a wet and cold environment.

• Ability to work a flexible schedule including nights, weekends, and holidays as needed.

• Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.

Note:The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. Duties, assignments, and other responsibilities may differ for similar positions based on business conditions, departmental or geographic location, and/or needs for the particular position. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion.

The wage range for this position is $16.00 - $20.70 Hourly, commensurate with experience. Whole Foods Market offers “Whole Benefits". Whole Benefits may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person’s date of hire. Click here to learn more about all the benefits Whole Foods Market has to offer: www.mywfmbenefits.com.New entry level Team Members who successfully complete their first 90-days of employment and who remain actively employed in an eligible role, may be eligible for a base rate increase after their 90-day anniversary.At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.