Customer Specialist - Work from Home ($18.50 per hour plus Bonus)

TurboTax; Tallahassee (FL); Remote; Full time

Job summary

TurboTax is seeking Customer Service Representatives to assist customers with inquiries about their products and tax return software. The role offers flexible scheduling and a supportive environment, with opportunities for bonuses and certification. Ideal candidates should have strong communication skills and a desire to learn.

Benefits

Flexible schedule

Turbo Bonus Boost

Certification bonus

Qualifications

• Enthusiastic individuals eager to learn and assist customers.
• Strong communication skills essential for customer interactions.

Responsibilities

• Assist TurboTax customers with inquiries about products and software.
• Provide continuous support throughout customer interactions.

Skills

Communication

Customer Service

Job description

• 5.00 per hour Turbo Bonus Boost: Enjoy the bonus from April 9th through 15th.
• Work from home & set your own flexible schedule between 8am EST and 12am midnight EST, Monday to Sunday.
• Complete a quick 20-hour certification.
• TurboTax is hiring 2000+ people.

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions about TurboTax products and tax return software. Common inquiries include Downloading, Logging In, Basic Navigation, Importing Documents, Printing, Filing, and basic Tax questions. We provide continuous support throughout.
• Get paid $18.50 per hour¹.
• Earn a $5.00 per hour Turbo Bonus Boost from April 9th to 15th with unlimited hours available. To qualify, work a minimum of 8 hours each day on April 13th, 14th, and 15th².
• Receive a $310 Bonus for participating in certification as a TurboTax Product Expert³.
• Certification occurs over 3 days.
• Build your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday.
• A minimum of 30 hours per week is required; more hours are welcome.
• You will be supported by an SME (Subject Matter Expert) during live calls, and an MPS (Marketplace Performance Specialist) will advocate for you.

Required Experience & Skills

To succeed as a TurboTax Service Provider, you should be proficient in:

• No specific accounting background is required. We seek enthusiastic individuals eager to learn and assist customers.
• Strong communication skills are essential for helping customers understand TurboTax products and software clearly and empathetically.
• Ability to understand customer needs, drive innovation, and deliver excellent service.

Additional information :

Employment type : Full-time

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Customer Specialist • Tallahassee, Florida