Store Support Team Lead - Customer Experience & Ops

Whole Foods Market IP. L.P.; Belmont (VA); On-site; USD 33,000 - 58,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness

Job summary

Whole Foods Market IP. L.P. is seeking a Store Support leader to oversee daily operations, cash handling, buying, merchandising, labor, regulatory compliance, and special projects. You will lead and develop Associate Team Leaders and Team Members, while upholding health and safety standards.

The role requires strong customer service, team leadership, and a proactive approach to store performance, with flexibility to support store programs and initiatives across shifts.

Qualifications

• 24+ months retail experience including 12+ months of team leadership experience.

Responsibilities

• Holds ATLs, supervisors and Team Members accountable for delivering outstanding customer service.
• Defines and develops clear expectations to achieve the highest standards of retail execution. performance and minimizes turnover.
• Makes hiring and separation decisions in partnership with Store Leadership.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Maintains Team Member safety and security standards.
• Establishes and maintains collaborative and productive relationships with departmental and store leadership.

Skills

Customer service

Leadership

Team building

Interpersonal skills

Job description

Whole Foods Market IP. L.P. is seeking a Store Support leader to oversee daily operations, cash handling, buying, merchandising, labor, regulatory compliance, and special projects. You will lead and develop Associate Team Leaders and Team Members, while upholding health and safety standards.

The role requires strong customer service, team leadership, and a proactive approach to store performance, with flexibility to support store programs and initiatives across shifts.