Senior Call Center Operations Leader

Southeastrans, Inc.; Villa Rica (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

Southeastrans, Inc. is seeking a Call Center Manager based in Villa Rica, Georgia. You will oversee daily operations and staff management in a high-volume environment, ensuring exceptional service delivery and operational efficiency.

The ideal candidate has at least 5 years of operations management experience and a Bachelor’s degree in a relevant field. Strong analytical skills and healthcare knowledge are essential. The role is on-site and offers a collaborative and accountable work culture.

Qualifications

• 5+ years of progressive operations management experience, including forecasting and scheduling.
• Experience managing high-volume call center operations in regulated environments.
• Strong ability to manage competing priorities effectively.

Responsibilities

• Lead day-to-day call center operations and workforce management activities.
• Analyze call volume and forecast demand for staffing needs.
• Coordinate staffing decisions with operations leadership.

Skills

Medical transportation knowledge

Analytical and statistical skills

Call center management experience

Workforce management expertise

Leadership experience

Communication skills

Proficiency in reporting tools

Education

Bachelor's degree in Operations Management or related field

Tools

Workforce management systems

Microsoft Office Suite

Job description

Southeastrans, Inc. is seeking a Call Center Manager based in Villa Rica, Georgia. You will oversee daily operations and staff management in a high-volume environment, ensuring exceptional service delivery and operational efficiency.

The ideal candidate has at least 5 years of operations management experience and a Bachelor’s degree in a relevant field. Strong analytical skills and healthcare knowledge are essential. The role is on-site and offers a collaborative and accountable work culture.