Real-Time Scheduling & Workforce Coordinator

Southeastrans, Inc.; Villa Rica (GA); On-site; USD 40,000 - 48,000; Full time

Job summary

Southeastrans, Inc. is seeking an Admin Support Worker in Villa Rica, GA to monitor real-time workforce staff and ensure attendance and schedule adherence to support business needs.

You will help manage local scheduling and real-time operations to maximize resources and customer satisfaction. Responsibilities include overseeing call queue skilling, supporting scheduling decisions, approving PTO/OT, and communicating staffing changes to management.

Qualifications

• 2 years of experience in operations workforce including forecasting and scheduling.
• Strong communication skills in listening, speaking and writing.
• Experience with workforce Management software.
• Proficient in MS Excel reporting.
• Experience in a call center or production environment.

Responsibilities

• Monitor real-time call queue skilling, attendance and schedule adherence to maximize productivity.
• Support daily Call Center Scheduling and Operations to optimize staffing and utilization.
• Approve Paid Time Off, Voluntary Time Off, and Overtime aligned with business needs.
• Interface with Operations management for scheduling coordination and staffing adjustments.
• Communicate real-time staffing changes to Call Center Manager and Supervisors.
• Participate in contingency planning and post-mortem analysis for improvements.
• Approve schedules and manage exceptions with leadership.
• Review performance against targets and take corrective actions.

Skills

Communication

Forecasting

Scheduling

Real-time ops

Workforce software

Excel

Call center

Education

Associate Degree

Related experience

Tools

MS Excel

Job description

Southeastrans, Inc. is seeking an Admin Support Worker in Villa Rica, GA to monitor real-time workforce staff and ensure attendance and schedule adherence to support business needs.

You will help manage local scheduling and real-time operations to maximize resources and customer satisfaction. Responsibilities include overseeing call queue skilling, supporting scheduling decisions, approving PTO/OT, and communicating staffing changes to management.