Customer Service Team Lead

Verida Inc; Villa Rica (GA); On-site; USD 19,000 - 23,000; Full time

Job summary

Verida Inc. in Villa Rica, GA is seeking a Full Time Admin Support Worker to assist the Supervisor in the call center. You will help ensure smooth call center operations across shifts and provide reliable administrative support.

The role requires strong reading, writing, arithmetic, and typing skills, with professional verbal and written communication. A flexible schedule including days, nights, holidays, and weekends is required.

Qualifications

• Strong reading, writing, and arithmetic skills.
• Computer literate with the ability to learn customer service software applications.
• Duties require professional verbal and written communication skills.
• Ability to type 30 wpm.
• Work requires willingness to work a flexible schedule including days, nights, holidays and weekends.

Responsibilities

• Assist the Supervisor in the call center operation in accordance with policies and procedures.
• Ensure smooth call center operation during shift.
• Monitor the operation in accordance with policies and procedures.
• Train and coach team members in conjunction with supervisor.
• Responsible for shift schedule to include, work station assignments/rotations with supervisor.
• Coordinate production startups, shutdowns, and changeovers with supervisor.
• Meet shift goals.
• Responsible for quality control.
• Make adjustments as necessary during shift to maintain compliance within specifications.
• Operate within standard operating procedures (SOPs).
• Communicate with Supervisor.
• Ensure a clean and safe work environment.
• Complete shift paperwork.
• Assist in assigned department as necessary.
• Other duties as assigned.

Skills

Reading

Writing

Arithmetic

Typing 30 wpm

Verbal communication

Written communication

Tools

Customer service software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Admin Support Worker Villa Rica, GA, US

SUMMARY:

Assist the Supervisor in the call center operation in accordance with policies and procedures. Ensure smooth call center operation during shift.

ESSENTIAL FUNCTIONS:

• Monitor the operation in accordance with policies and procedures.
• Train and coach team members in conjunction with supervisor.
• Responsible for shift schedule to include, work station assignments/rotations with supervisor.
• Coordinate production startups, shutdowns, and changeovers with supervisor.
• Responsible to meet shift goals.
• Responsible for quality control.
• Make adjustments as necessary during shift to maintain compliance within specifications.
• Operate within standard operating procedures (SOPs).
• Communicate with Supervisor.
• Ensure a clean and safe work environment.
• Complete shift paperwork.
• Assist in assigned department as necessary.
• Other duties as assigned.

QUALIFICATIONS REQUIRED:

• Strongreading, writing, and arithmetic skills required.
• Computer literate with the ability to learn customer service software applications.
• Duties require professional verbal and written communication skills
• Ability to type 30 wpm.
• Work requires willingness to work a flexible schedule including days, nights, holidays and weekends.