Customer Service Operations Leader

ourhrconnect; Augusta (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Subsidized health plans

Dental and vision coverage

401k with company match

Life Insurance

Paid Time Off

On-site cafeterias and fitness centers

Education Assistance

Service Recognition

National discounts

Job summary

BlueCross BlueShield of South Carolina is seeking a supervisor to lead one or more customer service teams on-site in Augusta, GA. You will oversee daily operations, coach staff, manage workload, and address escalated issues to ensure top-tier service delivery.

The role requires a Bachelor's degree and 2 years in health or customer service work with supervisory experience. Proficiency in Microsoft Office is expected, and health center experience is highly valued.

Qualifications

• Bachelor's degree required.
• 2 years health-related or customer service experience; 1 year supervisory experience (E4+ military acceptable).
• Excellent communication, decision making, analytical and problem-solving skills.
• Excellent interpersonal, time management and leadership skills.
• Proficient with Microsoft Office.

Responsibilities

• Organize and manage customer service staff and/or teams for a line of business or department. Assigns work to associates within the team(s). Assist staff by providing guidance and assistance with questions and problems encountered. Handles escalated or sensitive customer matters.
• Manage performance to ensure that individual productivity, quality and timeliness standards are met. Monitor individual and team performance to ensure all customer requirements are met or exceeded.
• Monitor and analyzes reports/statistics, processes, and resources to provide maximum efficiency and effectiveness for all functions.
• Ensure appropriate training for all associates to ensure that the most current guidelines are always being followed. Conduct coaching sessions to ensure development of staff within team.
• Conduct team meetings and communications to ensure consistency.
• Encourage, facilitate, and initiate process improvements. Ensure that the department is in compliance with all company and government regulations.
• Monitor expenses and prepare annual budget for team.

Skills

Communication skills

Decision making

Analytical thinking

Problem solving

Interpersonal skills

Time management

Leadership

Customer service focus

Education

Bachelor's degree

Tools

Microsoft Office

Job description

BlueCross BlueShield of South Carolina is seeking a supervisor to lead one or more customer service teams on-site in Augusta, GA. You will oversee daily operations, coach staff, manage workload, and address escalated issues to ensure top-tier service delivery.

The role requires a Bachelor's degree and 2 years in health or customer service work with supervisory experience. Proficiency in Microsoft Office is expected, and health center experience is highly valued.