Customer Service Team Lead - Merchandising & Growth

basspro; Farmington (UT); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Discounts on retail merchandise

Medical

Dental

Vision

HSA

FSA

401k

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Shops is seeking a Team Leader to direct department associates in daily activities including merchandising, inventory control, pricing, and customer service. You will oversee staffing, training, and scheduling while ensuring a positive shopping experience through product knowledge and service excellence.

The role requires 2–4 years in retail sales and some supervisory experience. Strong interpersonal and presentation skills, plus proficiency with POS and inventory systems, are essential.

Qualifications

• High School Diploma or equivalent.
• 2 to 4 years in Retail Sales.
• Supervisory experience is a plus.

Responsibilities

• Directs department staff to achieve sales and service goals.
• Maintains pricing and plan-o-grams as directed.
• Staff scheduling and training coordination with HR/management.
• Provides excellent customer service and product demonstrations.

Skills

Interpersonal skills

Leadership

Presentation skills

Analytical ability

Education

High School Diploma or equivalent

Tools

POS systems

Inventory software

Spreadsheets

Data management

Job description

Bass Pro Shops is seeking a Team Leader to direct department associates in daily activities including merchandising, inventory control, pricing, and customer service. You will oversee staffing, training, and scheduling while ensuring a positive shopping experience through product knowledge and service excellence.

The role requires 2–4 years in retail sales and some supervisory experience. Strong interpersonal and presentation skills, plus proficiency with POS and inventory systems, are essential.