Customer Service Team Lead — Hybrid, Mentorship & Training

Mitratech TalentReef; Denver (CO); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Flexible Time Off (Unlimited)

Competitive Health Benefits

Free RTD EcoPass

Subsidized parking

Kitchen stocked with snacks

Career Journey planning

Job summary

Mitratech TalentReef is looking for a Customer Service Team Leader based in Denver, CO. In this hybrid role, you will oversee a team of customer service representatives, ensuring service level agreements are met and providing ongoing training and support.

The ideal candidate will have at least 1 year of experience with TalentReef software and Microsoft Office. You will enjoy benefits like unlimited flexible time off and competitive health benefits.

Qualifications

• 1 year of advanced system knowledge within the TalentReef software.
• 1+ year of experience with Microsoft Office.
• Previous leadership experience is a plus.

Responsibilities

• Monitor inbound and outbound queues to ensure SLA goals are met.
• Coach, lead, and manage a small team of customer service reps.
• Oversee outreach assignments and provide ongoing training.

Skills

Advanced system knowledge of TalentReef software

Microsoft Office experience

Leadership experience

Excellent communication skills

Organizational skills

Ability to multi-task

Adaptability

Job description

Mitratech TalentReef is looking for a Customer Service Team Leader based in Denver, CO. In this hybrid role, you will oversee a team of customer service representatives, ensuring service level agreements are met and providing ongoing training and support.

The ideal candidate will have at least 1 year of experience with TalentReef software and Microsoft Office. You will enjoy benefits like unlimited flexible time off and competitive health benefits.