Customer Experience Manager | Hybrid Leadership & Growth

Imperialsports

Northern (KY)

Hybrid

USD 65,000 - 90,000

Full time

5 days ago

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Benefits offered by this job

Hybrid work setup

Job summary

Imperialsports is seeking a People Leader to guide a customer service team in a hybrid work environment. This role will mentor staff, manage daily operations, and ensure timely escalations are resolved while hitting quality and productivity targets.

You will collaborate with Sales leadership to drive improvements and advocate for team needs. The ideal candidate has 5+ years of leadership in Sales or Customer Service, strong communication skills, and experience managing multiple priorities in a

Qualifications

5+ years of progressive leadership experience in Sales or Customer Service.
Knowledge of web-based programs (Preferred).
Ability to prioritize work projects and strong time management.
Excellent written and verbal communication skills.
Proven ability to manage multiple tasks with shifting priorities in a fast-paced environment.
Strong ability to develop employees and mentor teams.

Responsibilities

Lead, mentor, and grow a high-performing customer service team.
Oversee day-to-day operations ensuring escalations are handled promptly and accurately.
Conduct performance reviews and provide ongoing feedback.
Partner with Sales Leadership to identify opportunities and improve.
Advocate for customer service team needs and maintain morale.