Denver-based Customer Service Manager — Lead & Elevate Support

MOTOCOL; Denver (CO); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401K with company match

Paid Vacation and Holidays

Job summary

MOTOCOL is seeking a skilled Customer Service Manager in Denver, responsible for leading a customer support team and ensuring high-quality service delivery. Candidates will need strong management experience, excellent communication skills, and the ability to adapt in a fast-paced environment.

The role includes staff management, process optimization, and customer satisfaction oversight. Full-time employees are offered a comprehensive benefits package including medical, dental, vision, and paid vacation.

Qualifications

• 3+ years of management experience, particularly in customer service.
• 3+ years of experience in a customer service environment.
• Bilingual candidates who are Spanish speaking are encouraged to apply.

Responsibilities

• Lead customer support team while managing staffing and expectations.
• Identify inefficiencies in the department and streamline processes.
• Ensure high level of quality customer service.
• Monitor Key Performance Indicators for effectiveness.

Skills

Team leadership

Excellent verbal communication

Verbal and written communication skills

Problem-solving

Time-management

Organizational skills

Adaptability

Education

Bachelor's degree in related field or equivalent experience

Tools

Salesforce

Job description

MOTOCOL is seeking a skilled Customer Service Manager in Denver, responsible for leading a customer support team and ensuring high-quality service delivery. Candidates will need strong management experience, excellent communication skills, and the ability to adapt in a fast-paced environment.

The role includes staff management, process optimization, and customer satisfaction oversight. Full-time employees are offered a comprehensive benefits package including medical, dental, vision, and paid vacation.