Customer Support Lead — Hybrid, Denver

Autodesk, Inc.; Denver (CO); Hybrid; USD 66,000 - 117,000; Full time

Job summary

Autodesk, Inc. in Denver, CO, is seeking an experienced Associate Manager, Customer Support to lead and develop a high-performing team delivering exceptional customer support experiences.

The role emphasizes accountability, empathy, collaboration, continuous learning, and feedback to empower the team. The hybrid position in Denver requires coaching, performance management, and cross-functional collaboration across Autodesk to improve customer and employee experience while shaping team strategy

Qualifications

• 2-3+ years of demonstrated leadership experience through people management, team leadership, coaching, mentorship, project leadership, or similar responsibilities.

Responsibilities

• Lead, coach, and develop a team of Customer Support Associates, setting clear expectations and creating an environment of accountability, engagement, and growth.
• Own team performance by setting clear expectations, monitoring results, recognizing strong performance, and addressing performance gaps through timely coaching and feedback.
• Hire and onboard new Customer Support Associates and support their ongoing growth through career conversations, development planning, coaching, and learning opportunities.
• Manage day-to-day team operations, including workload, coverage, priorities, and resources, to meet service expectations and deliver a consistent customer experience.
• Communicate organizational priorities and leadership decisions clearly, helping employees understand how their work contributes to Autodesk goals.
• Use performance data and customer feedback to identify training needs, recognize strong performance, and drive continuous improvement.

Skills

People leadership

Coaching & development

Customer support mindset

Communication

Problem solving

Job description

Autodesk, Inc. in Denver, CO, is seeking an experienced Associate Manager, Customer Support to lead and develop a high-performing team delivering exceptional customer support experiences.

The role emphasizes accountability, empathy, collaboration, continuous learning, and feedback to empower the team. The hybrid position in Denver requires coaching, performance management, and cross-functional collaboration across Autodesk to improve customer and employee experience while shaping team strategy