Supervisor Customer Service

Graybar Electric Company; Denver, Northern (CO, KY); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401(k) with company match

Paid Vacation and Sick Days

Paid Holidays

Disability Benefits

Employee Stock Ownership Plan

Educational Reimbursement

Job summary

Graybar Electric Company in Denver, CO is seeking a Supervisor Customer Service to lead a team and deliver top‑notch service to our customers. You will oversee the department, set work procedures, and train staff to ensure accurate and timely order processing.

Collaborating with the branch team, you will drive sales growth while maintaining high-quality customer interactions and ensuring a smooth workflow across purchase orders.

Qualifications

• 2+ years of supervisory experience preferred.
• 2-year or 4-year degree preferred.
• Strong communication and leadership capabilities for customer service.

Responsibilities

• Supervise a customer service department, including assigning and reviewing the work of others.
• Establish department work procedures, prepare schedules, and expedite workflow of purchase orders.
• Train and develop employees.
• Collaborate with branch team to grow sales.
• Recommend transfers, promotions, increases, and terminations.

Skills

Strong communication

Leadership

Customer service

Education

Associate or Bachelor’s degree

Job description

## Supervisor Customer ServiceApply: Denver, CO: Full time: Posted Today: R263661Make a difference.As a Supervisor Customer Service, you will oversee a team to ensure our customers are receiving the best service possible.**In this role you will:*** Supervise a customer service department, including assigning and reviewing the work of others* Establish department work procedures, prepare schedules, and expedite workflow of purchase orders* Train and develop employees* Ensure every customer experience is top notch in quality* Collaborate with branch team to grow sales* Recommend transfers, promotions, increases, and terminations**What you bring to the table:*** Strong communication skills* A passion for customer service* Supervisory and leadership skills* Ability to handle a variety of customer situations with enthusiasm and tact* 2+ years experience preferred* 2 year or 4 year degree preferred**The** **Value of Graybar:**At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:* Multiple plan options for **Medical, Dental, Vision,** and **Prescription Drug** benefits.* **Life Insurance** coverage for you and options for your family.* Save on expenses with **Flexible Spending Accounts**.* Enjoy our **Disability Benefits** at no cost to you.* Share in our success with P**rofit Sharing Plans**.* **401(k) Savings Plan** with company match to help secure your future.* **Paid Vacation** & **Sick Days** to spend time away from work or in case of an illness.* Rest and recharge during our **Paid Holidays** throughout the year.* Take advantage of our **Paid Wellness Day** to focus on preventive care and prioritize your health.* Volunteer with **Community Time Off** to give back to the community.* **Predictable Work Schedules** to plan your life: no weekends or nights for most roles.* Celebrate your and others' achievements with our **Employee Recognition Program**.* Reach your career goals with our **Educational Reimbursement** and **Career Development Programs**.* And **More Perks** that support your well-being and career growth. Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.****Why should you join Graybar?****At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business. We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.****Apply now and find out what’s next for you.****Equal Opportunity Employer/Vet/Disabled