Supervisor Customer Service

Grayba; Bala Cynwyd (PA); On-site; USD 62,000 - 76,000; Full time

Benefits offered by this job

Employee stock ownership plan

Medical, Dental, Vision benefits

401(k) with company match

Paid vacation & sick days

Paid holidays

Job summary

Graybar is seeking a Supervisor Customer Service to oversee a team and ensure top-notch service for customers. You will supervise the department, establish work procedures, prepare schedules, and expedite purchase orders while training staff for growth.

The role requires strong communication, a passion for customer service, and supervisory skills. A 1+ year track record and a degree are preferred. This position offers incentive eligibility and a comprehensive benefits package.

Qualifications

• Clear communication and active listening.
• Proven ability to lead and develop a team.
• Experience handling varied customer scenarios with tact.
• Supervisory experience required or equivalent.

Responsibilities

• Supervise a customer service department and review team work.
• Establish department procedures and schedules to expedite orders.
• Train and develop employees for growth and performance.
• Collaborate with branch to grow sales and handle transfers/promotions/terminations.

Skills

Strong communication

Customer service orientation

Supervisory leadership

Conflict handling and tact

Education

Associate or Bachelor's degree preferred

Job description

Make a difference.As a Supervisor Customer Service, you will oversee a team to ensure our customers are receiving the best service possible.In this role you will:Supervise a customer service department, including assigning and reviewing the work of othersEstablish department work procedures, prepare schedules and expedite workflow of purchase ordersTrain and develop employeesEnsure every customer experience is top notch in qualityCollaborate with branch team to grow salesRecommend transfers, promotions, increases, and terminationsWhat you bring to the table:Strong communication skillsA passion for customer serviceSupervisory and leadership skillsAbility to handle a variety of customer situations with enthusiasm and tact1+ years experience required2 year or 4 year degree preferredCompensation Details: The expected starting rate of pay for this position is starting at $69,000 annually, depending on experience. This position is also incentive eligible, based on specific and relevant business metrics.The Value of Graybar:At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.Life Insurance coverage for you and options for your family.Save on expenses with Flexible Spending Accounts.Enjoy our Disability Benefits at no cost to you.Share in our success with Profit Sharing Plans.401(k) Savings Plan with company match to help secure your future.Paid Vacation & Sick Days to spend time away from work or in case of an illness.Rest and recharge during our Paid Holidays throughout the year.Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.Volunteer with Community Time Off to give back to the community.Predictable Work Schedules to plan your life: no weekends or nights for most roles.Celebrate your and others' achievements with our Employee Recognition Program.Reach your career goals with our Educational Reimbursement and Career Development Programs.And More Perks that support your well-being and career growth.Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.Why should you join Graybar?At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business.We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.Apply now and find out what’s next for you.Equal Opportunity Employer/Vet/DisabledNot the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!